- To ensure customers receive excellence in service and product quality.
- To perform, support and manage all aspects of front of house and administrative operations in the absence of store management.? Manages Store Operations as assigned by Manager.
- Assumes all operational control in the absence of Manager.
- Maintains product availability for Customers.
- Executes basic Store opening / closing procedures and daily / weekly reports.
- Performs various administrative functions i.e banking and daily checkout.
- Monitors and manages product quality on Front of House and Back of House using established processes and tools.
- Ensures proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons.
- Ensures proper use of equipment.
- Monitors stocking and clean up duties.
- Ensures FIFO rotation of all product in FOH.
- Handles complaints with 100% Customer satisfaction according to Company policy.
- Participates in catering and gifting sales and fulfillment in all B2B and Catering processes.
- Maintains Product Knowledge Expert status in all Retail Merchandise.
- Is able to effectively work and train all positions in front of the house.
- Communicates QA issues to Managers immediately.
? Communicates Management Bulletin information to staff, fulfilling the action steps required in the absence of store management.
- Oversees unloading of shipments using established tools including checking quantities against invoice.
- Perform other duties as required by business and departmental requirements.
- Must be available to work flexible schedule to meet the needs of store operations.
Job Types: Full-time, Part-time
Pay: $11.25 - $12.25 per hour
Benefits:
- Employee discount
- Flexible schedule
- Referral program
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends
Supplemental Pay:
COVID-19 considerations:
We require daily health screening, social distancing, all patrons and employees must wear a mask at all times.
Ability to Commute/Relocate:
- Novi, MI 48375 (Preferred)
Education:
- High school or equivalent (Required)
Experience:
- Supervising Experience: 1 year (Preferred)
- Customer Service: 1 year (Required)
- Retail sales: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location:
Hours per week:
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Achievement-oriented -- enjoys taking on challenges, even if they might fail
- Autonomous/Independent -- enjoys working with little direction
This Job Is:
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
Company's website:
Work Remotely:
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Plastic shield at work stations
- Temperature screenings
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place