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Employment Type : Full-Time
Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 155 programs and over 4,300 employees across the country. And we 're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery. QUALIFICATIONS ESSENTIAL FUNCTIONS EOE AA M/F/V/Disability
Telecare is proud to have been recognized by The Bay Area Business Times as the 9thBest Place To Work In the Bay Area for 2020! This is the 18th time we have made the list!
At Telecare AB Services 109 (TABS), our services are designed using the Assertive Community Treatment (ACT) model to enhance the lives of individuals living with mental illness. Our staff offers advocacy for individuals who have extensive contacts with the criminal justice system, provide outreach and engagement, benefits and housing assistance, independent living skills training, and supportive counseling sessions.
Employment Status: Full-Time
POSITION SUMMARY
Under direct supervision of the Clinical Director/Administrator, this entry-level management position supervises multidisciplinary teams, coordinates service needs, and collaborates with other services and agencies. Fulfills appropriate level of services for new members served as outlined in the essential functions.
Required:
Licensed eligible or waivered mental health professional as confirmed by State regulatory/licensing board (e.g., ASW, IMFT, or PCCI)
Must be at least 18 years of age
Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
Preferred:
Outpatient clinic or community mental health service with 2 years of direct clinical
RN or Registered Psychologist
Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders
Functions as scheduling coordinator and service plan supervisor for the team; ensures coordination of clinical and administrative team functions including scheduling of staff and members served
Directs the day-to-day clinical/administrative operations of assigned team, ensuring all members served receive services as indicated in their treatment plan
Safeguards members served confidentiality
Promotes a high involvement culture by aligning the team around common objectives in order to ensure contract outcomes, ACT fidelity, and organizational standards are met and maintained
Ensures staff documentation, assessments, and paperwork meet federal, state, county, and organizational standards and timelines
Completes clinical assessments and determines the appropriate level of services for new members served
Uses person centered approaches and can supervise others in their use
Understands payer documentation requirements and can supervise others to meet these requirements
Develops, updates, and implements individual service plans
Partners with leadership to identify and mitigate risk, and to improve care
Abides by established policies, procedures, and standards of care in accordance with published ACT Standards
Provides consistent supervision, including support, feedback, clinical consultation within scope of practice, and clear expectations for meeting job standards and promotion of professional growth
Tracks, maintains, and ensures compliance with contract expectations and outcomes
Establishes strong customer and community relations
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
Position requires transporting Members in own personal vehicle and program van (acceptable driving record and vehicle inspection for safety). Position requires driving for company business such as trainings, offsite meetings, etc.
SKILLS
Ability to work effectively as a member of a multidisciplinary team
Clinical philosophy and administrative practices must align with and promote Telecare recovery beliefs, mission, and vision
Ability to train, empower, and lead staff to embody above elements in daily interactions with colleagues, members served, and other service providers
Thorough understanding of the rights of members served and related legal processes
Effective written and verbal communication
Ability to assess safety risks
Excellent driving skills
Ability to easily build rapport
Within three (3) months of employment, ability to apply financial requirements for billing and learn billing codes
Ability to audit progress notes and treatment plan for payer compliance and quality
Familiarity with stages of change and motivational interviewing
Within three (3) months, ability to apply strength based supervision
PHYSICAL DEMANDS
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to reach, twist, bend, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently sit, stand, walk, push, pull and do simple and power grasping and to occasionally drive.
Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)