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Employment Type : Full-Time
Requisition Number:2132Store Number:5045Tj Maxx Plaza70 March AveManchester, New Hampshire USPart Time You love shoes. We have 30,000 pairs. We are inspired by our roots. Off Broadway Shoe Warehouse was born in downtown Nashville, Tennessee in 1989. As the name suggests, the first store was located just "off Broadway," one of the main thoroughfares in the city. By the late '90s the company grew to nearly 20 locations stretching from New England to Florida. In January 2002, OBSW was acquired by the Deichmann Group, one of the largest privately owned shoe retailers in the world. Since then we have grown to more than 75 locations from coast to coast. Job Description Summary Duties and Responsibility Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check
The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
Scheduling
Payroll budget compliance
Time & Attendance
Utilization of all available training tools
Consistent reinforcement of customer service standards
Effective verbal and written communication skills
Managerial and organizational skills