Talent Development Specialist
Employment Type : Full-Time
Our Company: Overview: The Career Advisor serves as the point person for effective delivery of jobseeker services including job preparation, career development, and provision of self-directed job search resources. The Career Advisor is also tasked with providing engaging and informative workshops while maintaining a classroom that is conducive to learning while modeling a positive and professional behavior. The Career Advisor works closely with the Lead Career Advisor, Recruitment Team, Community Partner Coordinator and Center leadership to promote and facilitate successful customer engagement and learning in a business-driven model of training and employment. He or she also works with SBS staff and other stakeholders to ensure implementation of programs and policies.
Responsibilities:- Counsels and assists Program's customers regarding job search strategies, personal career advisement and identifying and working with barriers to employment, professional goal setting and planning. Identify outside resources, programs and other services for customers if needed
- Advises, monitors, and tracks participation for customers so that they maximize of the functions and opportunities of the program
- Manages the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely manner
- Maintains knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goals
- Provides motivational support to customers during the job search process
- Facilitates job readiness/search workshops
- Demonstrates strong strategies for re-engaging customers and finding employment for those customers
- Demonstrates effective use of the guidelines and standards of the Case Management Model to support the needs of the participants
- Successfully documents customer success stories internally and externally.
- Analyzes and constructs critiques of resumes/required documentation for effective processing for customer eligibility
- Administratively maintains accurate and complete records and correspondence as required by the Program Director and according to standards set by Customer
- Creates and maintains the policies and procedures for Career Advisement
- Works under direction of the Career Advisor Coordinator to facilitate timely completion of tasks to sustain daily operations and complete special projects, and assists program team members as necessary
- Produces word processing documents, including charts and tables. Proofreads and edits correspondence, memorandum, proposals, reports, and other requested documents. Maintains filing systems and performs other relevant duties as assigned by the Program Director
Empower jobseekers with the knowledge and tools need to conduct a successful job search- Inform, educate, and support jobseekers through one-on-one advisement including:
- Helping jobseekers determine attainable short-term and long-term career goals.
- Assist jobseekers candidacy through resume reviews and mock interviews.
- Provide referrals to community partners that will help jobseekers overcome barriers to employment that cannot be mitigated through services offered at the center.
- Provide all services with a high level of customer service while tailoring message to the Center’s focus population.
- Offer consistent follow-up and support to job seekers.
- Connect jobseeker to appropriate community service or social service agencies when needed to overcome barriers to employment.
- Create and facilitate market-driven, youth oriented workshops
- Create and maintain an environment that promotes quality through:
- Establishment of clear expectations and encouragement of customer accountability
- Implement a structure and plan that are consistent with prescribed curriculum goals
- Maintain an awareness of differences in individual learning styles and strengths
- Delivery of SBS-approved workshops
- Ensure that dissemination of information and facilitation of active learning sessions operate smoothly and result in customers who are prepared for job placement and career advancement
- Practice high-quality instruction
- Vary methods of instruction to encourage attention and interest
- Utilize diverse materials and activities to respond to differences in learning styles
- Facilitate active learning
- Demonstrate an awareness and commitment to the balance of individual and group needs
- Provide services such as job readiness, resume revision/ rewriting and preparation for interviewing
- Model positive and professional behavior
- Demonstrate positive, pro-social interactions with customers, staff and community representatives
- Use written and spoken language adequately
- Use language reflective of commitment to diversity; demonstrate cultural competence
- Model respect and professionalism across all situations
Conduct business proactively and professionally- Demonstrate allegiance to policies, procedures, and expectations of vendor and SBS
- Maintain timely and complete documentation, as prescribed
- Participate in required program and community meetings
- Collaborate effectively, and communicate proactively with staff and customers
Qualifications: Education/Certificates/Licenses/Registrations
- Bachelor of Art/Bachelor of Science in psychology, marketing, business, human resources or related fields with two plus years relevant work experience
- Experience working with career counseling consumers in a high volume work environment, particularly in a human services or workforce development or an equivalent combination.
Qualifications
- Strong communication and organization skills, computer skills, publishing skills and the ability to communicate clearly and concisely
- The ability to relate well with individuals, ability to motivate, and posses experience in presenting workshops and working with individuals having one or more barriers to employment
- A referral network with other human service agencies in the community and can provide intervention services as needed
- Knowledge of various job search strategies, resources and actions plans
- Ability to follow instructions well
- Adaptable, flexible, and a fast learner
- Creative and able to meet deadlines
- Works well under pressure and goal oriented and works well within a team concept
- Demonstrated customer service skills
- Demonstrated computer skills, with experience using word processing and spreadsheet software applications
- Familiarity with the communities being served, with knowledge and understanding of local needs and resources
- Be able to work first shift and overtime if required
- Travel when necessary
About our Line of Business: Equus Workforce Solutions, formerly ResCare Workforce Services, is the nation’s leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work nationwide by focusing on the development, design, and delivery of demand-driven workforce solutions. Assisting over a million job seekers and thousands of employers annually, Equus Workforce Solutions is the most comprehensive workforce development company in the United States. For more information visit https://equusworks.com.