Employment Type : Full-Time
About Farfield Systems, Inc At Farfield we are committed to delivering trusted expertise to our government clients. As we grow, our focus is on increasing opportunities for you to grow with us while still delivering the same excellence customers have grown to expect from us. We continually evaluate our environment to provide a place where your career is packed with opportunities to grow and you have the ability to demonstrate your passion to our customers. We focus on building a Team where each employee is a valued member. Farfield provides support to multiple agencies across the United States Government in many locations. That means many different opportunities to follow your career path without changing companies every few years. "Employee driven.customer focused." We build, operate and secure networks and infrastructure. Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Required: 1. Fifteen (15) years' experience as an SA in programs and contracts of similar scope, type, and complexity is required. Optional: 1. Provide support for implementation, troubleshooting and maintenance of IT systems V3jJbmTZUl
*** Requires a Top Secret/SCI clearance with a polygraph and U.S. Citizenship***
2. Bachelors degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelors degree.
3. DoD 8570 compliance with Information Assurance Technical (IAT), Level III or higher is required.
4. CISSP Certification is required.
2. Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
3. Manage the daily activities of configuration and operation of IT systems
4. Provide assistance to users in accessing and using IT systems
5. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
6. Provide support for the escalation and communication of status to agency management and internal customers
7. Optimize system operations and resource utilization, and perform system capacity analysis and planning
8. Provide in-depth experience in trouble-shooting IT systems
9. Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
10. Provide support for the dispatch system and hardware problems and remains involved in the resolution process
11. Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
12. Support the design of systems, mission architecture and associated hardware
13. Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
14. Analyze and resolve complex problems associated with server hardware, applications and software integration
Farfield Systems will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to careers@farfieldsystems.com or call us for assistance at 410-874-9363.
Farfield Systems is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.