Recognized as one of the fastest growing companies in Tampa Bay nine years in a row and on the Inc. 5000 list of top privately held companies in the country for the last seven years, DAS Health is seeking a full time System Administrator II to work remotely based in or driving distance to Amarillo, Texas.
Under the general supervision of the MSP Manager, the Systems Admin II is responsible for providing proactive remote and onsite technical support to users in an efficient and accurate manner. The Systems Admin II is responsible for taking on escalations from Systems Admin I technicians.
SPECIFIC JOB DUTIES INCLUDE:
- Able to perform all the Help Desk Tech’s responsibilities
- Act as Systems Admin I Technician’s Escalation Point
- Maintain and Work Remote Tickets on the IT Service Board
- Server Application and Infrastructure Changes
- Troubleshoot Server Application / Connectivity Issues
- Router Configuration Updates
- Maintain and Work Remote/Onsite Service Tickets on the IT Service Board
- Prep and Deliver Servers to Clients
- Troubleshoot Systems or Networking Outages that require an on-site presence
- Maintain and Work Project Tickets with Assigned T3 Technical Resource
- Email Migrations
- New Server Infrastructures
- Office Location Moves
- Client Onboardings and Offboarding
- VPN Creation and Implementation
- Maintain Assigned Tickets on IT Service and Projects Board
- Placing all your assigned tickets on your ConnectWise calendar for a future Time/Date and never leaving tickets in a Past Due state.
- Attaching, creating, and updating relevant configurations with necessary client asset information
- Being attentive to all client correspondence and notifying them daily about new developments of their service request.
- Working and managing your assigned tickets until resolved and acquiring help to resolve if needed (Team Supervisor and/or T3 Escalation)
- Resolving tickets within 6 hours total worked time and before 30 days of age
REQUIREMENTS:
- A+, Network+, MCSE, MTA: Windows Server Administration Fundamentals
- Strong networking knowledge
- Strong proficiency in Windows Server and other cloud-based server environments (Azure, AWS, and WVD)
- Strong knowledge of Microsoft 365 Email and Office Products
- Strong knowledge of Microsoft Windows, MacOS, and Linux.
- Efficient problem solving / troubleshooting skills
- Energetic, pleasant and professional
- Strong verbal and written communication skills
- Attention to detail in all things, neat and organized
- Strong time management skills to complete multiple concurrent tasks/tickets in a timely manner.
- Work as a proactive team member in an office setting
- 3-5 years of experience in Help Desk or IT support position
- High School diploma or GED Equivalent
ABOUT DAS:
DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For more than a decade, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.
We offer base salary plus discretionary bonus, paid holidays, paid sick and vacation days, healthcare and many other benefits, including a 3-week paid sabbatical for employees when they reach their 5-year anniversary! Advancement opportunities for those who demonstrate strong results and leadership qualities. Other positions currently available. DAS is a smoke-free environment. If you think you fit our culture and can contribute to our client’s success, we want to hear from you!
Powered by JazzHR
MtgV0CnMwt