POSITIONS DUTIES AND RESPONSIBILITIES:
- Conduct initial coordination with patients regarding surgical scheduling to include pre-admission testing, medical clearances, education materials, and patient availability.
- Manage insurance pre-authorizations for patients and advise practice manager regarding any issues.
- Maintain surgical schedule to ensure physician availability and resolve any conflicts.
- Manage end to end experience for patients to include surgical scheduling, keeping patients routinely apprised of progress, and respond to all patient inquiries via phone or email.
- Coordinate with surgical facility to confirm surgery dates, ensure receipt of required paperwork, and resolve any issues that may arise.
- Serve as a liaison between the patient, physician, operating room scheduler, and off-site facility/hospital.
- Perform other duties as assigned to ensure team success.
QUALIFICATIONS/REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or equivalent.
- Experience with insurance pre-authorizations and surgical scheduling.
- Detail oriented with strong organizational skills.
- Dependable and reliable, able to work with minimal supervision.
- Team player mentality, able to get along with others and contribute in any capacity to ensure success.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Visual and color acuity, auditory and skill dexterity to distinguish fine detail
- This position requires sitting, walking and standing.
- Must possess ability to perform repetitive motion
- Talking and hearing are constant requirements.
- Required to use personal protective equipment as directed by management.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- May have exposure to extreme temperatures, high noise levels, fumes and biohazardous material in the lab environment.
- May be required to handle blood-borne pathogens and general laboratory reagents; handle live human specimens
- The noise level in the work environment is minimal.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel.