Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.
PSE's Treasury team is looking for qualified candidates to fill an open Supv Payment Processing position!
Job DescriptionIs responsible for the activities of payment process operations to establish and balance workload, achieve accuracy, productivity, and budget levels. Works closely with vendors, customers, other departments and agencies to resolve payment processing issues in a timely and accurate manner. Ensures compliance with business rules, WUTC tariff requirements, WAC and RCW rules, customer privacy security regulations and policies.
Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.
Job Responsibilities- Employee Safety, Development & Team Building - Providing employees with coaching, feedback, and developmental opportunities and building effective teams:
- Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings.
- Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable.
- Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed.
- Challenges and inspires employees to achieve business results.
- Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards.
- Conducts and ensures the completion of performance reviews.
- Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer and safety results.
- Advises and interprets rates, tariffs, company policy and procedural questions related to Payment Processing and/or contracts for customers.
- Participates in collaborative teamwork efforts within the Customer Service organization and with other departments, to enhance operations and maximize customer service; this includes handling strategies for payments, controls and testing for compliance.
- Maintains a positive relationship with vendors and third party clients to ensure excellent customer service is provided and business is performed in a cost-effective manner; this includes review of contract terms and conditions, as well as pricing structure.
- Resolves escalated and complex issues when necessary, and implements best practices for future resolve.
- Monitors industry trends to develop and implement strategic plans and processes.
- Manages Payment Processing budget.
- Implements and manages Performance Excellence activities to integrate ongoing process and results improvement within the Customer Service organization.
- Ensures safe work practices to achieve safety goals.
- Performs other duties as assigned.
Minimum Qualifications- 5 years managing a payment processing operation with increasing levels of responsibilities including at least 3 years supervisory experience.
- Strong customer relations skills including problem solving and conflict resolution.
- Excellent leadership skills.
- Strong communication skills (oral, written, listening).
- Knowledge and understanding of strategic application of credit and collection metrics.
- Demonstrates the ability to develop and implement strategic, cost effective, business solutions
Desired Qualifications- BA/BS in Business or experience in lieu of education may be considered.
- Knowledge of CIS.
- Knowledge of Collective Bargaining Agreements and application of rules.
- Knowledge of WAC, WUTC and PSE rules & regulations.
Additional InformationFamilies and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.
At PSE we value and respect our employees and provide them opportunities to excel. We offer an expansive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive benefits, 401(K), a company paid retirement pension plan, and an employee assistance and wellness program.
Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.
Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.