Employment Type : Full-Time
Job DetailsJob ID: 90446 Location: Auburn, WA Entity: MultiCare Health System Category: Clerical/Admin Support Specialty: Not Applicable Department: MultiCare Access Center Employment Type: Full-Time Regular Primary Shift: Day Work Schedule: Days Position Summary: Minimum Requirements: Education/Licenses/Certifications:
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The Supervisor ? Call Center is responsible for overseeing and supervising the Specialty Clinics and Primary Care Physician (PCP) scheduling operations and functions. This is a first line supervisory position directly supervising a staff of full-time, part time and on-call employees. Work situations require leadership, organization, prioritization, good judgment, independent decision-making and discretion to sensitive situations. Major decisions are subject to the review and approval of the Call Center director. External contacts include patients, physician offices, insurance companies, DSHS, Medicare, and Medicaid. Internal contacts consist of all staff and management throughout MultiCare.
Two years of experience in scheduling operations/functions
Previous experience and demonstrated skills in a leadership or a supervisory role; two years supervisory experience preferred
Experience working in a highly computerized environment
Associates degree or two (2) additional years of experience in lieu of degree will be considered