Support Coordinator Details

Support Coordinator

ARI - Mount Laurel, NJ

Employment Type : Full-Time

ARI helps companies around the world approach fleet management as an investment that drives business success. Headquartered in Mount Laurel, New Jersey, our people are united by the shared vision that fleet is much more than a collection of vehicles - it’s a strategic asset for our clients. With nearly 2 million vehicles managed in North America, the UK and Europe, we help our customers build competitive advantage through business insight, data analysis, and the value of Holman Enterprises’ collective automotive competencies.

This position has direct contact with our Client’s Fleet Administrators, Drivers, and Client Relations Departments as well as works directly with State Divisions of Motor Vehicles and Licensing Agencies. The Support Coordinator is a team lead position responsible for managing workload distribution, researching state rejections, root-cause problem analysis, and working proactively to research potential client escalations.

• Monitors work flow and acts as a short term back up to administrators or fellow support coordinators' duties
• Analyze & prepare client documents for licensing/reporting compliance recommendations
• Update and maintain system requirements
• Ability to think critically and understand strategic goals
• Works closely with clients that have special requirements
• Handles inquires and researches challenges associated licensing
• Acts as a liaison between customers and various ARI departments.
• Assist with training new and existing employees and assists co-workers with questions.
• Performs all other duties and special projects as assigned.

Education and/or Training:

• Must have a functional knowledge of Microsoft Office programs
• Associates / Bachelor’s degree or equivalent experience required

Relevant Work Experience:

• Knowledge of DMV regulations helpful; but not necessary

Planning/Organizing/Managerial Knowledge:

• The ability to work in a fast paced environment with a high level of attention to detail is required
• Research and problem solving skills
• Must have excellent organization skills, detail oriented and ability to handle multiple priorities to meet required deadlines
• Must have the ability to work both independently and in a team environment

Holman Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.