Support Administrator Details

Support Administrator

Live Oak Bank - Wilmington, NC

Employment Type : Full-Time

Title: Support Administrator
Reports to: Technology Support Manager
FLSA Status: Non-exempt
Department: Corporate/Information Technology

About Us
Live Oak is more than a bank. Live Oak helps people realize their full potential so they can create meaningful impact at work, home or in their communities. As an innovation hub, we fully embrace a bold approach to solving problems and surpassing goals. Daily life at Live Oak centers around a culture of taking care of each other, which has made us one of the most desirable places to work. We’ve topped the list of American Banker’s “Best Banks to Work For” because of our unparalleled dedication to our people. Our commitment to our customers and our culture is intertwined, so we seek those who embody and embrace what it takes to empower the American dream. Learn more at liveoakbank.com.

How This Role impacts Live Oak and its People
Here at Live Oak Bank, we strive to journey on the frontiers of bleeding edge technology. In the Support Administrator role, the employees of the Bank are your customers. A sense of urgency and willingness to help when addressing an IT request will be key to maintaining a strong working relationship with folks across the Bank. By making suggestions to employees and helping them leverage new technologies, you will get the opportunity to revolutionize how business is done in the FinTech space. This role will shape how our internal users and direct customers do business, and has the potential to shape how banking is done globally.

What You’ll Do at Live Oak
You will be responsible for supporting corporate applications, cutting edge cloud platforms, hardware, and employees across the Bank. You will ensure that software/systems are working properly and will keep management informed of any problems.

How You’ll Do It

• Utilize Zendesk to manage support tickets from employees in a timely manner
• Work with employees in-person or remotely via TeamViewer to service their support requests
• Work closely with the Support team and the Technology Support Manager to troubleshoot and address complex issues
• Install, configure, and troubleshoot Bank software, hardware, and audio-visual systems
• Configure Windows or Mac laptops for new employees
• Conduct IT orientation and training for new employees
• Recommend the need for new hardware or software to improve efficiency across the Bank
• Use Microsoft Intune to manage devices and confirm that they are compliant with company security policies
• Create user documentation for new software or procedures
• Document new processes or procedures to be used by the IT Support team

Required and Preferred Experience

• A Bachelor’s degree in Computer Science or equivalent experience is required
• Previous experience in systems and network administration is preferred
• Experience with Windows and Apple products preferred
• Office 365 administration experience preferred
• Experience with the Microsoft Suite of products required
• Internet and intranet services knowledge preferred
• Some familiarity with banking applications and support systems preferred
• Knowledge of cloud technologies and platforms (Azure, AWS, etc.) preferred
• Strong communication and customer service skills required

Required to Thrive at Live Oak

• Dedication – You possess a deep commitment to Live Oak Bank’s mission and core values, exemplified through a strong work ethic, adaptability and pride in your work.
• Ownership – You take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality.
• Innovation – You embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.
• Teamwork – You foster collaboration, accountability and trust with others and understand that together, we do more.
• Respect – You treat everyone with courtesy, politeness, and kindness.

“The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this_ classification._ They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.”

Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at careers@liveoak.bank

EEO is the Law

Commitment to Diversity
Live Oak Bank is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policy and the way we do business at Live Oak Bank and is an important principle of sound business management.

Job Type: Full-time

Work Location: Multiple Locations