Supervisor, Client Solutions (Chicago) Details

Supervisor, Client Solutions (Chicago)

Cox Automotive - Chicago, IL

Employment Type : Full-Time

Primary Location: Chicago IL, Chicago, IL, USA

Division: Cox Automotive

Job Level: Team Lead/Supervisor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 202102851

Job Summary:

The Manheim Express Supervisor is responsible for the effective leadership and supervision of the field inspector group under the direction of the Manheim Express Client Solutions Manager. The Manheim Express Supervisor will assist and support the Manheim Express Client Solutions Manager in monitoring, training and coaching employee productivity across all field inspectors mentioned in the following responsibilities.

Primary Duties:

• Collaborate with ManEx Client Solutions Specialists and Sales partners to secure inspection requests. Coordinate inspection requests with managing the workflow of the Field Inspectors and creating schedules.
• Observe all work performance of all direct reports to identify areas that need improvement by coaching or training.
• Build and maintain a strong working relationship with sales and auction partners.
• Onboard, Plan and Coordinate all skill-based and inspection-focused training for direct reports (CAFS app, Salesforce, eLearning, field training, etc.).
• Complete arbitration and inspection audits, as well as performance assessments, to identify training and improvement opportunities for all direct reports.
• Monitoring employee productivity and providing constructive feedback and coaching through ride along with all direct reports to provide real time training and support.
• Conduct Manheim Express vehicle inspections and client demonstrations with Field inspectors when necessary to establish new clients and or for training opportunities.
• Review work volumes and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
• Clearly communicate responsibilities and expectations to all direct reports, schedule time off, document attendance, and ensure that employees meet performance objectives for both quality and quantity of work.
• Become a knowledgeable in Cox Automotive policies, processes, and products to provide accurate information, both to your direct reports and peers within the team.
• Ensure all direct reports follow company and customer policies, procedures, and processes.
• Provide motivation, feedback, coaching, and guidance to all direct reports.
• Procure, distribute, and track equipment inventory.
• Participate in weekly team meetings and coordinate regular one-on-one meetings with direct reports.
• Conduct regular performance reviews for all direct reports and share feedback with Manager.
• Perform other duties as assigned.

• High School Diploma or equivalent required.
• 1-2 years of previous Supervisory experience preferred.
• 5+ years of experience in related field
• Experience with Manheim Inspections preferred
• Previous body shop experience, mechanical experience, estimating experience a plus.
• Technical and computer proficiency preferred
• Self-motivated and can motivate others.
• Excellent organizational skills, customer-focused, proactive, and team-oriented.
• Ability to set priorities and solve problems.
• Displays a general understanding of frame and body repairs and mechanical knowledge.
• Must have a valid drivers license and a safe driving record.
• Effective communication (written and verbal) and interpersonal skills required.
• Ability to work with remote supervision, and to supervise remote employees.
• Ability to adapt to and work effectively within a constantly changing environment.
• Vision abilities required include close, distance and depth perception.
• Ability to sit, stand or walk for prolonged periods of time. Ability to bend, stoop, squat, or kneel; ability to lift and hold at least 10lbs at waist level for an extended period; ability to lift up to 30lbs.
• Exposure to moderate noise level, may be exposed to fumes and odors.
• Work Conditions: Regular exposure to outside environmental conditions.
• Travel Requirements: 100% of travel required.

Who We Are

About Cox Automotive

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accomodations when requested by a qualified applicant or employee with disability, unless such accomodation would cause an undue harship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.