Success Coach
Employment Type : Full-Time
The Success Coach will be a student’s point of contact for everything at the University-from academic advisement to getting involved on campus to financial aid counseling to career development-helping the student to chart and navigate an individual path as part of the LIU family. A coach will work with a student one-on-one to create a success plan tailored to his/her needs, goals and interests, helping students to choose courses; select a major; find scholarships, internships and study abroad opportunities and launch their careers. Success Coaches will keep students on track toward graduation and enable them to make a seamless transition from college student to successful professional. Reporting to an Associate Director, the Coach may specialize in and execute functions under the following areas: Academic Success, Student Involvement, Career Success, Veteran Affairs, Residence Life, and Community Standards.
The Success Coach will be able to consistently demonstrate the below core competencies as well as those set for all student affairs educators by NASPA and ACPA.
Competencies:
- Leadership : the coach will have the ability to articulate and demonstrate the vision of LIU Promise. In addition, the coach will enhance student’s commitment to their LIU degree, motivate and engage students through effective communication.
- Foster Teamwork : the coach will demonstrate the ability and desire to work cooperatively with others. The coach will demonstrate cooperation with others to ensure overall objectives of LIU Promise
- Operational Proficiency : the coach will demonstrate proficiency in supporting day-to-day team logistics to include timeliness to work, office coverage, assignment completion, meeting deadlines, submission of time sheets, and vacation requests.
- Manage Change : the coach will demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness; initiating, sponsoring, and implementing organizational change
- Build Collaborative Relationships : the coach will have the ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance and support
- Customer Orientation : the coach will have the ability to demonstrate concern for satisfying one’s external and/or internal customers.
- Solution Focused : the coach will demonstrate a positive attitude and perspective while focusing on student and division needs, tasks and goals.
- Thoroughness : the coach will ensure that one’s own and others’ work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled
- Initiative : identifying what needs to be done and doing it before being asked or before the situation requires it.
Principal Responsibilities:
- Serve as primary advisor and success coach for working caseload of students.
- Prepare students for their transition to the college, and integrate new students into the intellectual, cultural, and social life of the University
- Support the student experience through the LIU four-year model from pre-enrollment through graduation.
- Assist in pre-enrollment, admissions, orientation, campus, and career activities reinforcing the importance of a collective, integrated college experience geared toward academic and career success.
- Plan and execute campus programming, including campus activities, student success, and life planning seminars, to enhance student life, enjoyment, and effectiveness .
- Provide leadership to an ancillary responsibility within academic, career, and/or student life.
- Provide academic advisement to each student, specifically through the progression of the initial registration upon acceptance to major/degree selection as it pertains to career interests and pursuits .
- Interpret career assessment instruments and provide career resources/advisement, developing a timely career track congruent with students’ academic pursuits.
- Review financial aid information and assist students with understanding financial aid procedures.
- Coordinate with affiliate departments to achieve program recruitment and retention goals.
- Complete weekly and monthly reports that demonstrate progress towards retention, student registration, and other key job performance indicators. Other duties as assigned by Associate Directors and Directors of LIU Promise.
Principal responsibilities include assisting with the execution of functions under one of the following areas: Academic Success, Student Involvement, Career Success, Veteran Affairs, Residence Life, and Community Standards.
Success Coach Area Specializations: STUDENT INVOLVEMENT
- Develop campus-wide programming, traditions and initiatives that enhance a vibrant campus life experience for all students, both residing on-campus and commuting.
- Provide leadership to LIU Cares, the University-wide service initiative by creating opportunities on-campus and in the community.
- Facilitate the student leadership program and manage student organizations and Greek Life
- Develop and execute new student orientation programs
- Create, design and execute marketing material for all campus events
- Recruit, train and hire a cohort of student leaders to serve as orientation leaders, resident assistants and student workers
- Provide weekend and evening coverage of student life and student organization programs
- Recruit, train and hire a cohort of student leaders to serve as orientation leaders, resident assistants and student workers
Success Coach Area Specializations: OPERATIONS AND COMMUNITY STANDARDS
- Plan and execute a marketing plan for student on campus housing selection.
- Assist with all functions of LIU Housing operation accordance with the ACUHO-I
- Assist with campus efforts to comply with immunizations regulations meeting Public Health Law compliance
- Serve as primary hearing officer for student conduct hearing process and serve as investigators for Title IX
- Execute contracts for conference clients securing revenue of one million dollars
- Manage all residence hall facilities upgrades, repairs and renovation planning
- Coordinate all summer conference operations
- Support efforts for enrollment and marketing of Learning Communities
- Assist with the monitoring, tracking and seeking of all LIU community service related activities
- Support the monitoring and tracking of operational data for Promise including: residence hall and conference revenue reports; Summer Honors Institute operational data; weekly Promise reports; student judicial records; university Clery records and Title IX reports.
Education Requirements:
- Bachelor’s degree required. Master’s preferred.
Training, Skills, Knowledge, Experience:
- At least 1-3 years of progressively professional experience in higher education, student affairs; sound judgment and decision-making skills.
- Excellent oral and written communication skills
- High energy and enthusiasm to work with students and propel them toward success
- Ability to design and implement innovative programs with a strong attention to detail
- Interpersonal communication skills
- Computer skills/literacy
Working Conditions:
- Flexible hours, including weekends and evenings, are required to execute the position’s role responsibly.
- Occasional travel to/from other LIU campuses for the facilitation of trainings, meetings and other university functions.
Materials & Equipment:
Computer, fax machine, copier, phone.
LIU is an equal opportunity employer. LIU is committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our academic community. LIU encourages applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.