Student Success Coordinator
Employment Type : Full-Time
To support the Director of Student Success and the Dean of Students with student support and access services, including but not limited to testing administration, disability accommodation coordination, day-to-day operations of the office and serving as a liaison to foster relations with faculty, offices and departments throughout the university.
ESSENTIAL DUTIES AND RESPONSIBILITIES
General Responsibilities:
- Assist in the development of the Student Life budget and participate in department budget planning and management.
- Fosters strong relationships with key offices including admissions, career services, financial aid, registrar, student life, counseling services, and with key external constituents.
- Assist in developing institutional plans and policies designed to foster an effective learning environment and offer a high level of care and customer service.
- Support the Director of Student Success in advising students who are at risk or potentially at risk academically with basic knowledge of institutional policies including but not limited to add/drop dates, processes for leave of absences or withdraws, requesting tutors, etc.
- Refer students to appropriate student services for tutoring, counseling, academic advising, and follow-up to ensure that students have obtained support services.
- Assist in the maintenance of student files and records in accordance with federal, state and local laws.
- Participate in the Persist & Thrive (P&T), Internet Technology Team (ITT) and other committee and team assignments as designated by the Director of Student Success.
Testing Center
- Oversee the administration of exams for students being provided academic accommodations or who have been given permission to take a make-up exam in the Testing Center.
- Tracking, organizing, and administering of Testing Center policies, qualitative and quantitative statistics.
- Maintain test security to ensure confidentiality and integrity of test materials by enforcing the rules of the Testing Center to all examinees
- Prepare documentation of cheating or dishonesty to assist in student discipline process.
- Inventory exams and coordinate with faculty support offices to obtain needed exams. Returning testing materials to the appropriate instructors, or other university administrators, in a timely manner.
- Assist in the development of testing schedules that fit the needs of staff, faculty, and students.
- Organize, prepare, and administer exams taken in the Testing Center.
Disability Services Responsibilities:
- Assist the Director of Student Success with the administration and processing of student accommodations.
- Oversee and coordinate academic accommodation testing with Testing Center
- In collaboration with the Director of Student Success, train and advise the admission department, faculty, and staff regarding student disability services, accommodations, and legal requirements.
- Collaborating with appropriate faculty and staff, oversee the implementation of accommodations.
- Maintain professional training regarding legal requirements of disability services to support the Director of Student Success in the advising of Deans, Provost, and President regarding student matters.
Administrative Responsibilities:
- Manage Student Life front office area including greeting constituents both in person, on the phone and in email.
- Recruit, hiring, training, schedule, and supervise student work-study for office projects. Oversee timesheet approvals for student work-study.
- Communicate with multiple campus constituents in a professional, collaborative manner
- Collect, sort, and process outgoing and incoming mail.
- Manage budgetary items such as office and event supply ordering.
- Manage communication from the Office of Student Life including but not limited to Weekly Willow newsletter, fliers, and bulletin board postings.
- Oversee procedures and delivery of student services including remote room coordination, locker assignments and mailboxes.
Institutional Support:
- Assist the Dean of Students in organizing university events that include Community Hour, Clap In/Out, New Student Orientation and Commencement; including scheduling events and facilities, working with external vendors and working with the Marketing department for advertising, website updates, and press releases as appropriate.
- Assist the Dean of Students and Director of Student Success with long-term strategic planning. This includes developing long term departmental goals and collecting student services information for accreditation purposes.
- Provide minute taking and clerical support at meetings as needed.
- Process all student requests, maintaining student confidentiality and timely response in accordance with the Family Educational Rights and Privacy Act (FERPA).
- Maintain compliance with student services federal and state laws, accreditation standards, and professional guidelines.
- Collaborate with other departments to provide student referrals for inquiries, needs and requests.
EDUCATION/EXPERIENCE
Associates degree with three (3) years of related experience
A combination of education and experience may be taken into consideration based on the applicants’ credentials. A Bachelor’s degree is preferred.
PAY AND BENEFITS
- $20 per hour Base Wage
- Retirement Savings Plan
- Dental insurance
- Medical insurance
- Health savings and flexible spending accounts
- Paid time off
- Vision insurance
- Short-term and long-term disability
- Life insurance
- Tuition assistance
This in-person position will be based at our campus in Portland, Oregon.