Student Accounts Manager Details

Student Accounts Manager

Virginia Community College System - Virginia

Employment Type : Full-Time

Role Title Finan Svcs Spec I
Role Code 19131-SW
FLSA Exempt
Pay Band 04
Working Title Student Accounts Manager
Position Number 29700112
Agency/Division Germanna Community College
Department CAMPUS BUSINESS OFF (Germanna)
Work Location Code FAC
Hiring Range $50,400 - $63,000 annually plus full state benefits
Emergency/Essential Personnel No
EEO Category A-Officials/Administrators
Full Time or Part Time Full Time
Work Schedule

8:00 am – 5:00 pm – 40 hours per week



Sensitive Position No
Job Description


Germanna Community College is a public, open access institution of higher education in the Virginia Community College System with a Fredericksburg Area Campus in Spotsylvania, a Locust Grove Campus, and several off-campus centers. Located in north central Virginia we are close to the nation’s capital and to Richmond, as well as the Blue Ridge mountains, and the Chesapeake Bay. As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of the City of Fredericksburg and the counties of Caroline, Culpeper, King George, Madison, Orange, Spotsylvania, and Stafford. The College is a dynamic learning organization that serves as a regional leader and preferred partner where quality learning experiences enable students to participate effectively in the social, economic, political, intellectual, and cultural life of their communities.

The Student Accounts Manager is responsible for maintaining the integrity of the College’s student accounts receivable and collection efforts; promoting a highly collaborative and engaged service-oriented culture; leading and motivating a team of student financial specialists to ensure students, parents, and staff receive the highest level of customer service.

Major Duties and Responsibilities:

  • Oversees student and third-party receivables to ensure timely and accurate billing and collection procedures as governed by Virginia Department of Accounts

  • Communicates billing account information to students and parents as allowed by
    • FERPA
  • Coordinates the daily operations of the student accounts office through supervision, scheduling, and support of staff ensuring a high level of attention to detail and compliance with internal and external rules, regulations, and guidelines

  • Participates in enrollment management activities, including administration of enrollment cancellation for non-payment, tuition payment plans, and distribution of payment information and reminders

  • Ensures key system updates are performed, including changes to billing tables, refund calendars, term fees, item types and payment priorities; ensures accurate and timely billing of tuition and fees to student and third-party accounts; acts as liaison with other business office staff to research and resolve student issues and provides training and guidance on PeopleSoft Student Information System functionality

    • To be considered in the first review of applications please submit online your application, cover letter and resume/CV before January 15, 2021.

    Diversity, equity, and inclusion are core values of Germanna Community College. We recognize our responsibility to create, maintain, and nurture an academic and social environment that respects the diversity of people and ideas. We are committed to being an inclusive community that respects all cultures, experiences, and abilities and that prepares individuals to thrive in a global society.

    An EEO/AA Employer



    Special Assignments

    May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.



    KSA's/Required Qualifications
    • A bachelor’s degree in business or accounting or an equivalent combination of education and experience

    • Excellent oral and written communication skills

    • Advanced organizational skills with the ability to prioritize workload, work independently, and exercise a high degree of judgment to resolve problems

    • Considerable experience with personal computers and standard applications including Microsoft Word, Excel, PowerPoint, and Outlook

    • The ability to effectively supervise and delegate to a customer service staff working at multiple campuses, remotely or on site

    • The ability to promote a collaborative work environment, ensuring communication and coordination with stakeholders across all college departments to improve processes


    Preferred Qualifications
    • Experience working in a college business office

    • Experience with PeopleSoft applications

    • Experience supervising customer service staff

    • Experience working in a fast-paced environment and working effectively under pressure, at times with short deadlines, and must be able to adapt to changing situations


    Operation of a State Vehicle Yes
    Supervises Employees Yes
    Required Travel

    You will be required to travel to all of our campus locations as needed.


    Posting Number CLS_215P
    Recruitment Type Public
    Number of Vacancies 1
    Position End Date (if temporary)
    Job Open Date 12/22/2020
    Job Close Date
    Open Until Filled Yes
    Agency Website www.germanna.edu
    Contact Name Liz Hunziker
    Email ehunziker@germanna.edu
    Phone Number 540-423-9056
    Special Instructions to Applicants

    To be considered in the first review of applications please submit online your application, cover letter and resume/CV before January 15, 2021.



    Additional Information
    Background Check Statement Disclaimer

    The selected candidate’s offer is contingent upon the successful completion of an extensive criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment), and other checks requested by the VCCS such as I-9 and E-Verify requirements. Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. http://ethics.dls.virginia.gov/



    EEO Statement

    Virginia’s Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, pregnancy, childbirth or related medical conditions, political affiliation, veteran status, gender identity, or other non-merit factors.



    ADA Statement

    The Virginia Community College System is accepting applications for the following position: Go to jobs.vccs.edu for more information and to apply. Applications only accepted online. Full background check required. The VCCS is an EOE and Affirmative Action Employer and auxiliary aids and services are available upon request to individuals with disabilities.



    E-Verify Statement

    VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.



    Quicklink for Posting https://jobs.vccs.edu/postings/27644

    Posted on : 3 years ago
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