Strategic Account Customer Analyst Details

Strategic Account Customer Analyst

McKesson - Jacksonville, FL

Employment Type : Full-Time

Current Need
We are seeking a Strategic Account Customer Analyst to join our team in Jacksonville, FL.

Position Description

Act as primary point of contact and manage day-to-day contract activities for several multi-million-dollar large accounts for McKesson Medical-Surgical. Partner closely with account managers, customers, Group Purchasing Organizations, Contract Administration and project management team to support assigned accounts. Proactively monitor, validate and communicate changes to the account manager and customers daily. Obtain supporting contract documentation from suppliers through constant correspondence and assist suppliers in resolving eligibility issues. Monitor regular analysis of process workflow and account activity.

Key Responsibilities:

• Provide a single point of contact for Sales Team for GPO and contract issues and communication for STRAT account
• Complete all Strategic Account Team core tasks as scheduled for assigned accounts
• Drive process to ensure that 100% of all Strategic Account ship to locations are added to the primary GPO roster with correct parent/system within 90 days of creation (detailed documentation of delays)
• Collaborate with GPO and supplier partners to drive consistent eligibility across bill to and ship to accounts

Minimum Requirements
2+ years customer service experience

Critical Skills

• Advanced proficiency with MS Office (Excel- pivots, VLOOKUPS and Access)

Additional Knowledge & Skills

• Energetic self-starter with a passion for customer service
• Excellent verbal and written communication skills required
• The ability to interact professionally with vendors, customers and co-workers
• Prioritization skills in balancing the needs of internal/external customers
• Strong relationship building skills
• The ability to focus on the customer's needs & manage multiple priorities
• Attention to detail, organizational and problem resolution skills
• Various other tasks and/or projects, as assigned by the leadership team
• Group Purchasing Organization and/or contract knowledge preferred
• Salesforce experience preferred

Education
HS Diploma or equivalent required

Physical Requirements
General Office Demands

Must be authorized to work in the US. Sponsorship is not available for this position.

Internal Use Only: Career Level: P1

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!