StorQuest Self Storage-Customer Experience Sales Specialist (Overnight) Details

StorQuest Self Storage-Customer Experience Sales Specialist (Overnight)

William Warren Properties - Santa Monica, CA

Employment Type : Full-Time

Attention sales experts! The William Warren Group is a progressive Self Storage operator, expanding at an aggressive pace throughout the United States. We are looking to grow our small in-house Customer Experience Center (CXC) – seeking qualified, self-motivated professionals who can answer every call with a smile. Are you passionate about helping people and solving problems? Can you multi-task with efficiency? Can you keep things fun? We are seeking dynamic individuals who can provide unsurpassed customer service and exceed guest expectations.

This is an exciting opportunity to be part of a fun culture which includes great perks, benefits and bonus opportunities. If all the above resonates with you and you have an unrelenting passion for guest service - apply now.

Part-time and full-time positions available. We operate (7) days a week 24 hours a day. Weekend availability is required. This is a overnight role.
Duties/Responsibilities:
· Mastery of call flow and sales process, with an ability to demonstrate empathy and customized storage solutions.

· Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service

· Ensures that appropriate actions are taken to resolve customers’ problems and concerns.

· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

· Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.

· Utilization of all CXC programs including Call Potential, Yardi, LivePerson and VRC (Bomgar, Wave, KioCall).

· Performs other related duties assigned.

Required Skills/Abilities:
· Answering a high volume of inbound phone calls and determining the needs of the caller

· Sales-oriented customer experience and ability to drive rentals.

· Mastery of call flow and sales process, with an ability to demonstrate empathy and customized storage solutions.

· Excellent communication skills including active listening.

Education and Experience:
· High school diploma or equivalent required

· 1-2 years customer service experience required.

· Some experience with the product or service to which the specialist will be assigned preferred.
Physical Requirements:
· Prolonged periods sitting at a desk and working on a computer.

Perks:

• Medical Plan
• Dental Plan
• Vision Plan
• 401(k) Investment Plan with Matching Contributions
• PTO hours
• Paid holidays
• Pet Insurance

The William Warren Group is a drug-free environment.

Equal Employment Opportunity
The William Warren Group (WWG) is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWG is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Night shift

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location:

• One location

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance -- thrives in a high-pressure environment

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Company's website:

• www.storquest.com

Company's Facebook page:

• www.williamwarren.com

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• Yes