Employment Type : Full-Time
JOB DESCRIPTION: Store Manager REPORTS TO: District Manager STATUS: hourly/non-exempt or salary/exempt The Store Manager is principally responsible for building, maintaining and institutionalizing an environment that supports the Boot Barn mission, demonstrating the highest level of leadership in support of exemplary customer service, associate development/engagement, merchandising standards, store operations and attainment of the sales goals. Our store managers are business drivers whose key role is to attain and exceed sales goals and delight customers by leading and owning all customer facing and operational elements within their store. The Store Manager will partner their District Manager, Regional Human Resources, and Store Support Center Partners in pursuit of year-over-year increases and a best in class internal/external customer experience, ensuring consistent profitability of the business through optimized staffing, shrink awareness/performance and expense management. Essential Job Functions ? Lead store employees to foster a service and selling culture, exceed customer expectations and build consumer relationships that will be enduring ? Develop the skills of store staff to ensure customers receive the highest level of service through creating an engaging customer centric selling and service environment, accurate product knowledge, maintain SSC merchandising standards, and all other components of customer service ? Know your customer and their needs. Communicate localized needs to District Manager ? Review sales goals with associates and metrics that will help them achieve their goals (UPT), provide in the moment, consistent coaching and actionable feedback to the team to achieve their goals ? Hold the team accountable for achieving sales goals and key metrics through frequent recognition of excellence and frequent discussions where goals are not being met ? Analyze and measure business trends to maximize sales to meet or exceed key metrics and sales goals ? Ensure adequate staffing to meet the changing business needs and payroll expenses ? Ensure your associate/leadership team is a reflection of your store’s community demographics ? Adapt to changing business needs and procedures; adjust store schedule as needed, determine payroll implications, implement operational directives, train staff on new procedures and policies, and communicate with all appropriate District, Region and SSC partners ? Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments to meet the needs of your customer along with adhering to all Company visual presentation guidelines ? Regularly shop the competition within your market, understand and communicate pricing differences to the SSC, identify competitive opportunities and communicate to your District Manager ? Lead by example and be available to assist Sales Associates during peak business hours by being present on the floor, along with providing input and feedback throughout the selling process, utilize team selling techniques to coach and support associates with customer engagement ? Lead and coach associates in building customer engagement and expansion of our rewards program, explain the benefits of the program and how to increase participation with each customer interaction ? Recognize performance of top talent and build a bench of future leaders ? Commit to the ongoing development of individual team members to meet various career goals within the Company ? Partner with District Manager to plan and execute successful volume driving events that involve outreach to the local community/market Other Duties and Responsibilities ? Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members and vendors ? Demonstrate high level of quality of work, attendance and appearance ? Work a variety of shifts to meet the business needs including nights, weekends and holidays ? Ability to be flexible and willing to work extended hours when necessary ? Adhere to all Company Policies and Procedures and Safety Regulations ? Adhere to local, state and federal employment laws ? Travel up to 15% of scheduled shifts ? Any additional responsibilities assigned by District Manager or SSC partners Nature of Supervision ? Work with District Manager and Regional Director to ensure smooth operation of the store and that sales goals are being achieved. Performance Measures ? Sales performance to budget, customer experience scores, payroll to budget, associate retention and shrink Supervisory Responsibility ? Directly manages the store staff ? Inspires the store team to achieve goals; treats all with respect ? Provides coaching, direction, develops and empowers direct reports ? Ensures work flow and processes are to maximum efficiencies for business necessity ? Lead, guide and coach team to accomplish common goals Education/Experience ? Associates Degree, and/or 3 to 5 years’ experience in retail store management. Experience managing directs reports and leading teams in a selling environment. ? Demonstrated strong leadership and communication skills ? Well-developed business acumen including the ability to thoroughly understand all aspects of the business ? Expert ability and experience in surfacing and analyzing opportunities and risk with the ability to develop and implement follow through plans ? Strong organizational and time management skills and the ability to manage multiple priorities Competencies BUILDING EFFECTIVE TEAM: Building effective teams blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. CUSTOMER FOCUS: Is dedicated to meeting the expectations and requirements of internal and external customer; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. PROBLEM SOLVING: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answer. DRIVE FOR RESULTS: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. DEVLOPING DIRECT REPORTS AND OTHERS: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report’s career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder. DELEGATION: Clearly and comfortably delegates both routine and important tasks and decisions; broadly shares both responsibility and accountability; tends to trust people to perform; lets direct reports and others finish their own work. MANAGING AND MEASURING WORK: Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work. BUSINESS ACUMEN: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Physical Demands In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. ? Standing or walking for 75% of scheduled shifts ? Bending, stooping, kneeling and squatting occasionally throughout scheduled shifts ? Required to lift, move and carry up to 40 pounds ? Ability to use a ladder and/or step stool occasionally ? Ability to read, count and write to accurately complete all documentation and reports ? Must be able to see, hear and speak in order to communicate with employees, SSC partners, customers and vendors ? Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus ? Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms (Check the box that applies.) Sedentary: Limited activity, no lifting, limited walking Moderate: Mostly standing, walking, bending, frequent lifting Light: Office work, some lifting, bending, stooping or kneeling, walking Arduous: Heavy lifting, bending, crawling, climbing Work Environment In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment. ? The work space is clean, orderly, properly lighted and ventilated with the proper safety compliance ? Noise levels are considered low Contacts This position works largely with the District Manager and Regional Director. This position has interactions with the Sales Support Center, specifically, Human Resources, Merchandising, Retail Inventory Control, and Visual Merchandising Boot Barn, Inc. reserves the right to make exceptions to, modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject. Job Type: Full-time Pay: $25.00 - $27.00 per hour Benefits: Schedule: Supplemental Pay: COVID-19 considerations: Education: Experience: Work Location: Work Remotely:
At this time associates are required to wear masks while in the store, customers are recommended to wear masks, and there is extra cleaning protocols in place during the day.