Store Manager Details

Store Manager

Rocky’s Ace Hardware - Fitchburg, MA

Employment Type : Full-Time

Essential Duties:
Analyze changes that affect the store’s operation and goals. Make necessary changes and adjustments to meet and or beat expectations.
Direct the retail operations of the store within company guidelines
Establish department and store sales goals
Overall responsibility for store safety and security. Safeguarding both assets and consistently working toward and maintaining a safe environment for customers and employees
Oversee payroll to ensure store meets goals.
Report maintenance and safety issues as they arise.
Maintain an accurate inventory, with minimal shrink.
Hire and train employees to ensure maximum efficiency and productivity in all departments
Train employees to develop and maximize their talents
Supervision of Assistant Store Manager(s) and Key Holder(s)
Supervise store team to ensure optimum performance and customer service
Oversee scheduling of all departments and staff, promotions, transfers, and terminations as needed
Oversee vacations, holiday, and sick leave schedules
Resolve employee conflicts, report any harassment, EEO, or other discrimination issues to DM and HR immediately
Schedule and Conduct monthly store meetings
Complete annual performance reviews for store team in a timely and accurate manner
Work with Merchandising team regarding price and margin maintenance and current price inventory levels
Create in-store traffic building campaigns
Adjust personnel and inventory as needed to prepare for advertising and promotional campaigns
Oversee inventory shipment and receiving
Supervise merchandise displays for maximum sales efficiency
Maintain store appearance and equipment to ensure maximum sales efficiency
Oversee all daily and weekly company checklists (daily opening and closing, game-changers, weekly safety checklists, and forklift safety checklists) to ensure they are completed.
Maintain good contact with suppliers as needed
Resolve customer claims and complaints in a manner that is timely, courteous, and discreet
Authorize refunds in a manner that is consistent with company policy
Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
Attend management and training meeting and conventions as needed
Participate in local civic affairs
Delegate maintenance of defective merchandise claims
Maintain safe opening and closing procedures
Other responsibilities as assigned by District Manager.

Other responsibilities as assigned by store management.

Qualifications, Knowledge, Skills and Abilities

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/Experience:
Associate's degree (A. A.) or equivalent from two-year College or technical school; or five years related experience and/or training; or equivalent combination of education and experience. Demonstrated success supervising others in a retail environment and contributing to sales volume including, but not limited to personal salesmanship and “soft” suggestive selling.

Language Ability:
Must be able to read and interpret documents; speak effectively before groups of customers or employees of the organization.

Math Ability:
Should be able to calculate figures and amounts and apply basic concepts of math.

Reasoning Ability:
Should be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; also be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must possess, analytical skills including the ability to interpret and utilize information from P&Ls and other business reports.

Computer Skills:
Must have knowledge of retail computer systems, electronic cash registers, Microsoft Word, Microsoft Excel and Microsoft Outlook. Knowledge of Ceridian Dayforce and Epicor Eagle a plus.

Certificates and Licenses:
None required.

Supervisory Responsibilities:
This job has supervisory responsibilities over the entire store team.

Work Environment:
The noise level in the work environment is usually moderate. Flexible hours of availability are required due to the demands of the retail environment.

Physical Demands:
The minimum physical requirements for this position include:
Lifting at least 7 to 10 lbs on a routine basis; lifting may exceed 40 lbs in certain instances;
Bending, climbing and twisting are routine; the position requires the ability to retrieve, stock, and move product;
Manual dexterity; working with cash registers and computers, assembly of some products; ability to quickly make appropriate change for customers
The ability to see and read product labels, dispense product knowledge, and communicate with our customer base.
Ability to stand and walk store consistently for up to 4 hours or more at a time.
Ability to physically use a scanner to scan all merchandise and to use Point of Sale keyboard and computer keyboard for all transactions.
Move and handle boxes of merchandise and fixtures throughout the store.