Employment Type : Full-Time
Position Overview:
To lead and direct all activities required to achieve all store goals, including financial objectives, client service, human resources management, operational controls, payroll and operating expenses, loss prevention, and merchandising presentation while driving both associate and client engagement.
Primary Responsibilities/Accountabilities:
Lead and direct all store activities
Embraces our values & sets an example through his/her behaviors
Responsible for compliance with all ANN INC. practices, procedures, standards and guidelines
Additional responsibilities as assigned by the District Manager
Direction/Revenue Generation:
Defines and develops a clear business strategy to grow sales & profits and maximizes opportunities to generate additional store volume/revenue
Sets clear and measurable goals aligned with brand strategy; adjusts as needed to maximize results and keeps team on track to goals
Achieves quantifiable performance results (e.g. Net Sales, ROV, Conversion, DPT, UPT, Payroll, Inventory, Shortage, Operational Assessments, and Credit Cards)
Directs client service efforts that are consistent with ANN INC. standards; coaches associates on client interactions to increase transactions and capture client opportunities
Drives revenue by proactively managing teams to embrace ANN INC. service standards while effectively performing Store Leadership responsibilites
Analyzes and uses business reports to identify missed opportunities and to positively impact store performance
Demonstrates ability to manage complex and competing priorities
People Management:
Understands and models the ANN INC. culture and ensures compliance with all ANN INC. Purpose, Values & Behaviors, Practices, and store operational standards
Fosters a client-focused team environment as Manager on Duty, driving volume and anticipating clients' needs
Achieves excellent client service by role modeling the ANN INC. service standards
Takes responsibility to immediately address client concerns
Delivers an engaging assimilation and investment experience that is personalized and positions an Associate for excellence in role and career progression over time through the use of ANN INC. tools
Adheres to Human Resource standards by following the general practices outlined in Company policies, procedures, standards and guidelines
Recruits, attracts, selects, hires, and develops diverse talent. Proactively fills positions with qualified talent based on fit to brand and fit to team
Develops team to accomplish store's business objectives through recruitment, selection, coaching, investment, retention, and motivation
Conducts regular, effective performance discussions; sets clear objectives and holds Associates accountable to goals. Proactively provides timely feedback to associates, rewarding and recognizing to drive retention and engagement
Holds self and associates accountable for achievement of financial results and statistical standards
Manages conflict and coaches by applying ANN INC.'s recommended processes, standards and guidelines
Empowers and involves associates in decision-making processes
Treats others fairly and with respect, valuing differences; builds relationships based on an individual approach
Receives feedback and fosters dialogue around solutions
Invests and develops associates through an individualized approach my matching talent with tasks and delegating challenging assignments to stretch capabilities and grow associates
Fosters team commitment through support, relationship building, and recognizing individual contributions
Shares information and communicates clearly and in an accessible manner to all levels
Leads by effectively managing through change and adversity
Operational Excellence:
Efficiently executes Brand visual standards and standard operating procedures
Effectively prioritizes and controls workload through successful planning (i.e. daily, monthly, quarterly, etc.) and delegation
Leads and directs execution of task directives with designated timeframes while using tools and resources to drive a high level of productivity - Price Changes, Mark Out of Stock (MOS), StyleFinders, Distributed Order Maintenance (DOM), Merchandising Needs, Payroll Adjustments, Processing of Shipment, Transfers, and Proper Claims Process
Approves and adjusts weekly schedules to maximize productivity and control payroll spend
Reports to work as scheduled; records time worked accurately by using ANN INC.'s Time and Attendance system; remains flexible to the needs of the business
Ensures compliance with Loss Prevention practices and completes operational assessments to protect company assets
Ensures compliance with all ANN INC. policies, practices and procedures and all federal, state, and local laws
Leverages tools, processes, and best practices to drive operational excellence and consistently executes Standard Operating Procedures (SOP's). Maintains the store's organization, appearance, and cleanliness according to Standing Operating Procedures (SOP's)
Recommends ideas to improve standards and processes
Product/Brand Management:
Leads execution of visual merchandising updates and product placement within corporate guidelines and maintains visual expectations as defined by the Visual Merchandising Standards
Uses product knowledge tools to execute directives and interpret Store Sets
Brings to life company brand initiatives to the physical store layout
Initiates continuous product movement based on company directives, client profile, and store sales
Aligns and integrates strategic activity on the floor, which includes recovery and restocking
Understands and can clearly articulate the company's brand positioning
Educates associates on marketing initiatives, product placement, lifestyle concepts, and product knowledge
Applies knowledge of product with internal and external clients
Represents the brand and holds managers and associates accountable to Company standards
Embraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction. Represents the brand by adhering to ANN INC.'s dress code guidelines
Provides feedback to District Manager on trends in the retail marketplace
Position Requirements:
Human Resources: Proven ability to recruit, select, develop, and retain full store team and hold individuals accountable for performance, practice, etc.
Client Service: Demonstrate ability to function as a role model, ensuring that the client remains the top priority
Store Operations and Organization: Demonstrate ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
Leadership: Proven ability to respectfully challenge and motivate the management team and associates
Merchandising: Knowledge of visual standards and techniques, and ability to implement and substitute with ANN INC.'s guidelines
Communication: Demonstration of strong verbal and written communication skills to Store Team, District Manager, Functional Business Partners, and Clients
Business Analysis: Ability to forecast and analyze business trends, take actions on findings, and manage payroll expense in order to maximize store performance
Schedule: Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts. Must have open availability. Overnight travel occasionally required
Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor, stock room, and office
Educational Requirements and Experience:Minimum Requirements:
Associates or Bachelors Degree Preferred
Two years Store Manager experience in the service industry with proven results