At Public Lands, we exist to celebrate and protect public lands for all. We believe these national treasures are meant to be explored, protected and celebrated so they may live on for generations. With this in mind, we seek to empower the passionate, to guide the curious and to celebrate the courageous on their journey to thrive outside. Our mission grounds us in the communities we serve and drives our commitment to inspire and enable a diverse community of people to experience the profound power of the outdoors, either in their backyards or in our nation’s public lands. We are also committed to our unmatched set of standards for environmental practices.
At the core of our brand is a dedication to provide products and experiences to any explorer in an effort to grow the number of people who love and seek to protect our public lands. We are driven to meet each explorer where they are in their journey, and to do it with an unapologetic commitment to style, quality and service. Our retail locations are designed to inspire and fuel a need to get outside. Our team lives and breathes for their next adventure, no matter how big or small. We are outdoor humans – connected by a common passion, shared experiences and style that is all our own.
As a Store Loss Prevention Manager, you will support the Store Leadership team in achieving company objectives by managing all Loss Prevention programs and policies within the store. This key role will have the tremendous responsibility of keeping our guides, our explorers and our store safe.
In addition, you may provide support with regard to external theft mitigation and combatting Organized Retail Crime trends. This includes networking with law enforcement, loss prevention professionals and other retailers to identify and create comprehensive case files for repeat external theft perpetrators and minimize exposure to loss and fraud. This position will further support the District Loss Prevention Manager(s) by conducting awareness training, root cause analysis and threat assessments.
The role you’ll play:
- External & Internal Theft Identification & Resolution
- Detection, investigation, and documentation of Organized Retail Crime, and other violations of law and/or company policy.
- Oversee case development and disposition and effectively manage multiple case assignments.
- Utilization of analytics, social media and third party websites to initiate and support investigations.
- Monitor for indicators of external and internal loss and report any and all circumstances or incidents to the District Loss Prevention Manager.
- Utilization of covert equipment within Public Lands policy
- Proactively monitor controls and conduct local and remote surveillance to identify possible dishonest activity – internal and external.
- Utilize point of sale exception reporting tools and cash over / short reports to identify and react to abnormal or suspicious activity and training opportunities.
- Respond to and investigate all instances of reported and suspected dishonesty and abuse, conduct integrity and witness interviews, gather and maintain appropriate evidence and support disciplinary and prosecution.
- Effectively network with retail and government resources to identify, investigate and address organized retail crime activities.
- Improving Operational Execution and Profit Performance
- Support, promote and actively demonstrate company values related to the customer experience. This includes the training and development of associates through motivational and effective coaching.
- Provide ad hoc support for the general needs of the business as necessary.
- Trains all store associates and managers on Company Loss Prevention programs to ensure compliance.
- Work with DLPM and store director to identify priorities and develop appropriate operational and profit improvement strategies.
- Analyze key metrics to identify operational deficiencies and financial risks, develops tactics to improve.
- Conducts ongoing merchandise protection training, ensures timely completion of certification programs, assists with all new-hire training and in-depth training for specialized positions.
- Conducts regular review of operational processes for compliance -Inventory movement, cash office procedures and Known Loss Reporting. Develops tactics for improvement as necessary.
Management of Loss Prevention Programs
- Schedule and conduct required loss prevention, operations and safety related audits.
- Responsible for conducting store Loss Prevention assessments to ensure compliance with company processes and legal requirements.
- Assists Store Director with planning, training, preparing and execution of the annual inventory.
- Serves as the Shrink Coach and is responsible for all related duties, including executing the store Shrink Business Plan.
Physical Security & Safety
- Ensures compliance with physical building security to include monthly alarm tests, alarm call response and store alarm call list is maintained.
- Ensures the safety and security of guides, explorers and property per local regulations.
- Completes safety, security, and compliance audits and trainings.
- Partners with DLPM and LP Coordinator to resolve any alarm and CCTV issues.
- Ensures any key or safe combination changes occur upon changes in management.
- Assist in creating, maintaining and ensuring compliance of safety related standard operating procedures for the building, service areas, climbing wall and field
- Regularly completes inspections and audits to ensure compliance with all OSHA and local regulations.
QualificationsThe experience we’re looking for:
- Bachelor’s Degree
- At least 3 years of loss prevention or related retail experience
- Certified Forensic Interview, preferred
- Loss Prevention Certified, preferred
- Flexible availability including nights, weekend, and holidays
- Excellent communication, operations and organizational skills
- A proven track record of leading a customer-first team
- Strong relationship building experience
- A passion for relentless improvement, embracing and driving positive change
Public Lands is an Equal Opportunity Employer Committed to Inclusion and Diversity