The Sr Telephony Coordinator supports the Infrastructure Group and is responsible for various technology billing tasks within this area. Responsibilities include audit accuracy of Communications invoices, coordination of telecomm and datacomm order processing, along with internal chargeback of associated costs. This role reconciles various expenses by working with other organizations within CDW. The Telephony Coordinator interacts with numerous internal departments and external vendors to complete the technology billing processes.
Key Areas of Responsibility- Receives invoices from partners and ensure timely data entry and payment of invoices, ensuring accurate content, supporting documentation and contact information.
- Maintain billing functions, including reviewing data to validate complete and accurate data being received by CDW and internally charged to CDW organizations.
- Receive, research, and resolve internal and external stakeholder inquiries concerning account status. Respond to inquiries in a timely and professional manner.
- Track outage data, request credits from partners and ensure receipt of credits when due.
- Place service orders and track supplier performance.
- Coordinate delivery of services to ensure internal teams are prepared and informed.
- Assist with month end close tasks
- Work closely with internal teams to ensure accuracy of data used for billing.
- Work closely with service providers to ensure accuracy of bills received and processes
- Track service provider credit memos.
- Review billing tasks and identify process improvements for efficiency
- Generate monthly reports to show performance to budget year to date
- Act as a backup for team members and aid management as necessary.
- Track infrastructure capital and operational expenses and accurately report monthly status
Education and/or Experience Qualifications
- High School Diploma or equivalent
- 3 years of experience in a business or finance administration role
Required Qualifications - Knowledge of Telecom and Datacom invoicing principals
- Knowledge of PeopleSoft data entry and reporting
- Proficient with Microsoft Office Applications with strong Excel skills
- Demonstrated organizational and multitasking skills with the ability to meet deadlines
- Excellent customer service and creative problem solving skills
- Excellent verbal and written communication skills, with the ability to effectively interact with all stakeholders including senior leadership.
- Strong attention to detail
Preferred Qualifications- Accounting and/or billing experience