Sr. Program Manager, Segmentation and Planning Details

Sr. Program Manager, Segmentation and Planning

Amazon Web Services, Inc. - Seattle, WA

Employment Type : Full-Time

• 6 years experience with project management, status reporting, quantitative analysis & reporting
• 6 years experience working with various internal teams (including technical) to execute on requirements, surface and mitigate risks to delivery, and develop processes and tools
• Recent experience in a fast-paced, multinational technology company.

The Sr. Program Manager will partner with Segmentation and Planning leadership to land and execute against strategic priorities. This role is the "trusted advisor” that will be responsible for everything from helping leadership define strategies and programs through to the day to day execution of the business operations. This role serves as the operational subject matter expert for Sales Operations and their leadership team, supporting all business operations both tactically and strategically. This is a ground floor opportunity to help shape the business direction and operating model of a rapidly growing organization. The Program Manager will have a talent and passion for building new business mechanisms along with a relentless desire to continuously improve operating models while optimizing communication and collaboration across business and technology teams. A strong bias for action, strategic planning skills, quantitative analysis, and the ability to organize and deliver new initiatives across cross-functional operations, sales, technology, and product teams is essential.

Responsibilities include:

• Drive standardization of program delivery practices, businesses processes, and reporting with Segmentation & Planning operations, enablement, field engagement, governance & policy, and technology teams.
• Manage day-to-day business operations including business reviews, cross functional communications, and coordination.
• Detailed reporting of program, project, and team status and associated metrics.
• Lead initiatives related to improving existing processes or launching new processes.
• Partner closely with Program Managers on protocol/process development for project success.
• Continuously evaluate program processes and offer solutions to ensure they are efficient, high quality, and scalable.
• Create and provide reporting as required (e.g. operational metrics, KPIs, dashboard creation).
• Assist the Segmentation and Planning Leader with other operational activities as needed.
• MBA and working experience in technical field
• Experience balancing multiple tasks and deadlines
• Experience balancing multiple tasks and deadlines
• High attention to detail including proven ability to manage multiple, competing priorities simultaneously
• Ability to think strategically and execute methodically
• Ability to work in a fast-paced environment where continuous innovation is desired
• Committed to learning and expanding professional and technical knowledge
• Ability to clearly communicate insights to others
• Data driven decision making mentality and sound business judgment
• Ability to take initiative and execute results in an ever-evolving work environment
• Start-up attitude and ability to flex to help identify and solve quickly emerging opportunities related to the launch of new programs
• Willingness to dive deep into processes and relentlessly drive results
• Relentless desire to exceed company and customer expectations
• Superior knowledge of Microsoft Outlook, Microsoft Word, Microsoft Excel are desired.
• Detailed planning, time management and organizational skills are required.
• Exceptional written, verbal, and interpersonal communication skills. Accustomed to dealing with a high level of change in technology and products.
• Positive, proactive and able to exercise great judgment.
• Ability to work in a highly ambiguous environment.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.