Sr Product Manager, Customer Lifecycle Management - Amazon Fuse Details

Sr Product Manager, Customer Lifecycle Management - Amazon Fuse

Amazon.com Services LLC - Seattle, WA

Employment Type : Full-Time

• 1+ years of experience with end to end product delivery
• Experience owning roadmap strategy and definition
• Experience owning feature delivery and tradeoffs of a product
• Experience with product cycles of 6+ months
• 5+ years of experience in product or program management, product marketing, business development or technology
• Bachelor's Degree
• Proven success launching high impact, complex products in a highly matrixed environment
• Demonstrated ability to organize, plan, prioritize, and meet deadlines through process improvements and communication practices
• Ability to use hard data and metrics from disparate data sources to measure product performance, determine improvements and innovations
• Experience in defining feature requirements for marketing systems
• Experience dealing effectively with a diverse group of internal and external customers during problem resolution and operating efficiently under pressure
• Superior analytical skills including experience with use of complex and diverse data sources
• Excellent written communications and business case writing skills

Interested in building innovative marketing solutions that enable Amazon to connect better with its customers? Are you looking to join a team that is defining Customer Lifecycle Management? Are you excited to utilize your deep expertise in direct-to-consumer marketing, marketing automation, or content creation to build communications programs for Amazon's customers and to define the features of new systems that will plan, measure, and deliver our messages to our customers? Then the MBD & Fuse team at Amazon could be the perfect fit for you.
The Fuse marketing team works across Amazon to bring our consumer service offerings, including Prime, Prime Video, Amazon Music Unlimited, Twitch Prime, Kindle, Alexa, and more, to mobile operators and OEMs globally. We are seeking a talented, motivated Product Manager to support Lifecycle Marketing, to manage and execute programs/new features that nurture and drive customer retention of Prime members acquired from off Amazon channels. The role will require you to flex your analytical skills and your product management muscles while building a product roadmap, and working with key stakeholders to execute this roadmap. The role will also give you a unique opportunity to define the adoption of the service offerings and innovate in the space of Customer Lifecycle Management. The role will require working with local and international teams, managing expectations and dependencies with multiple stakeholders.

Key Responsibilities:

• Partner with product, tech and marketing managers to define, build, drive and measure product innovations that drive adoption of our service offerings
• Develop product strategy, vision and roadmaps and create buy-in with key stakeholders
• Partner effectively across a globally-distributed user base that is rapidly expanding
• Communicate project status, risk mitigation plans, and post-launch metrics to leadership
• Work with marketing and cross-functions to tweak new solutions to serve business needs. Work with Tech team or external agencies to deliver these initiatives that enhance the customer experience and improve business metrics.
• Provide clear, concise, accurate, and timely communication (verbal and written) to local/international business stakeholders and ensure project process is completed on time
• Effective end-to-end product development, as evidenced by a solid understanding of business requirements & KPIs, timeliness, quality, and delivery of the right solution for the customer.
• Experience working with cross-functional global teams, in particular remotely
• Comfortable with ambiguity and creating processes in complex environments to drive progress
• MBA or Masters degree
• Customer Lifecycle marketing experience (preferred) or partner marketing management experience (please be ready to discuss how your partner marketing experience could translate into B2C results)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us .