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Employment Type : Full-Time
At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.
A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors. The Digital Branch Experience (DBX) teams at Edward Jones are responsible for designing and delivering a world-class digital experience to our branch teams and clients. Operating at the intersection of business strategy and technology development, DBX provides a dynamic, collaborative and fast-paced environment for you to demonstrate and sharpen your skills. You will be challenged to bring fresh perspectives that allow us to continually exceed branch and client expectations in an ever-evolving landscape.
We're currently expanding our team, including a new opportunity for a Sr Digital Product Owner to help lead our Contact & Relationship Management (CRM) digital capability. As a key leader on the team, the Sr Digital Product Owner combines deep subject matter expertise, vision, and strategy, systems thinking, and product management capabilities to produce highly integrated and effective digital solutions and tools.
Responsibility Summary:
The Senior Digital Product Owner serves as the individual accountable for one or more systems, leading a multi-disciplinary and cross-divisional product team to deliver value to internal and external customers of the Firm.
The Sr Digital Product Owner of Contact & Relationship Management (CRM) is responsible for leading agile product teams in the design, development and execution of the firm's digital CRM tools, aimed at empowering each of the firm's 19,000+ branch teams to better engage and serve their clients and prospective clients.
The Edward Jones DBX teams currently manage one of the largest, most advanced proprietary CRMs in the industry, and we are on precipice of shifting our CRM strategy to be more vendor-based. As such we are seeking an individual with subject matter expertise in industry-leading CRM (i.e. Salesforce, etc.) and the leadership ability to manage a large scale transformation and migration. Education/Certification:
Bachelor’s degree in business administration, management information systems, computer science, or related field;Series 7 and 66 preferred; depending upon role may be required within 6 months of hire; A master's degree or relevant certification is strongly preferred.
Functional Knowledge:
Minimum Years of Experience: 7+ years of experience required in one or more of these fields: Product or agile project management Development and management of FinTech/Wealth applications or websites (advisor and/or client-facing) Financial planning, wealth management, and/or portfolio construction Investment advisory, brokerage and/or insurance products
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate: