Specialty Restaurant Host creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
- Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property
- Adhere to established company and departmental procedures, guidelines and policies at all times
- Must have knowledge of Food and Wine and have the ability to suggest and promote items relating to the specific fine dining outlet
- Knowledge of multiple cuisines and the ability to promote and suggest available dinning outlets
- Maintain established company and departmental uniform, appearance, and hygiene standards at all times.
- Maintain a clean and organized work station at all times
- Side work duties must be completed as assigned and also completed in an efficient, accurate, and timely manner
- Must be knowledgeable of The Borgata and all it has to offer
- Answering phones according to established standards
- Booking of reservations utilizing the company reservation system
- Controlling the flow of the restaurant through awareness of business needs/volumes, station assignments, breaks, etc.
- Assist with station assignments, rotation planning, and opening/closing/securing the room at shift change or according to established hours of operation, etc.
- Report all situations to a manager or relief personnel in a timely manner
- Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, etc.
- Awareness of all activities in the dining room
- Knowledge of safety/guest liability procedures for guests and employees
- Station assignments covering large areas with long walking distances
- Use of radios with headsets and earpieces for communication may be utilized in designated outlets.
- Proper radio and telephone etiquette is mandatory
Job Requirements
- Must have a minimum of six months experience as a host/hostess in a high volume and/or fine dining environment