Employment Type : Full-Time
Job Description The PC Support Specialist provides 24x7 technical support for the company’s elite/executive end users focusing on the complete suite of end user computing IT service and support. This position must perform job responsibilities with an urgent sense of customer service, have extensive experience with current and new end user computing technologies, must possess the technical skillset to bring to closure multipart technical hardware and software related IT issues while effectively working with our executive leaders. The PC Support Specialist must have experience with supporting executive staff and must possess strong verbal and written communication skills. This position will take ownership of most of the service requests and incident tickets for the executive area during on and off hours at our corporate campuses and/or remote locations. The PC Support Specialist is responsible for the installation, operation, maintenance, and repair of hardware, software, and peripheral equipment. This position also provides functional one-on-one executive training whenever necessary. The candidate must have basic knowledge with cloud computing platforms (AWS, Azure, Citrix), and extensive knowledge of collaboration products, end-point computing, software packaging and mobility/tablet IOS and Android devices. The PC Support Specialist must have practical knowledge of Intune MDM, SCCM, Microsoft Windows, Microsoft Office, iOS, Android and MacOS. Candidate will be expected to configure, implement, and maintain the shore side End-User Services IT solutions. The PC Support Specialist is responsible for analyzing new/existing end user technologies, configuring, testing, and ensuring proper implementation of End-User Services, related systems and contribute to the overall quality of End User IT services. This role will be involved in assessing and providing recommendations and design. documentation related to the configuration, performance, availability, and capacity of End-User Services and hardware. This role will work with other IT Teams and IT Service Providers to plan the support and maintenance/upgrades of the End-User Services with a focus on the executive areas. This includes identifying operational gaps and making recommendations on proposed enhancements to the existing services and hardware. As a Support Specialist, this role will work collaboratively with the operations/logistical teams and service providers to recommend the best approaches to use to measure quality control, best practices, and provide foresight on the latest hardware and software technologies.This role collaborates with the Sr. Manager of End-User Experiences, IT leaders and the Project the business/executive needs. This role also supports the development and execution of a benefits realization plan for End-User Services projects. The position will partake with the End-User Services & hardware Roadmap and Technology Standard process. This role will also contribute to approved IT project enhancements and changes that impact the executive area and for the larger user community. This position will advocate and comply with the IT & Security Policies and Procedures that pertains to End-User Services. This role will support cross-departmental collaboration and communications with staff throughout IT, the global IT organization and more importantly the executive staff as well as promoting a positive work environment that supports consistency and drives efficiency throughout the organization. Essential functions: Qualification: Degree in Computer Science, Business Information Systems, or equivalent Required: CompTIA+, Network+, Apple Certification Macintosh Technician (ACMT) Preferred: Microsoft MCTS, MCP Certifications (preferred) Experience: 4-7+ years of professional IT experience within IT End-User computing, 7+ years in IT Enterprise End-User Computing, implementing/ managing complex End-User solutions. Knowledge of Microsoft Office 365 and related services and mobile application deployment methodologies. Qualified to troubleshoot of complex integrated services between operating environments required. Experience with supporting large personal computing environments 5,000 plus devices (preferred). Vast knowledge of residential Wifi networks (internet service providers) Practical knowledge of systems quality assurance best practices and methodologies Extensive knowledge of core Enterprise End-User System technologies including: Windows Operating System, Microsoft Office, Citrix, VPN web-proxy services, Microsoft Intune and SCCM.Extensive knowledge of Microsoft Office365, Microsoft Active Directory, Microsoft SharePoint Proficient knowledge of Mobile Device Management products and strategies, unified communication including instant messaging & video conferencing technologies.Familiar knowledge of client management technologies (i.e. System Center Configuration Manager, Microsoft Intune, MDT, AIK) as well as of processes used to upgrade Strong understanding of collaboration and client technology, network hardware, protocols, standards and deploy enterprise end-user hardware & software.Ability to think outside of the box and work under pressure to meet the executives demands and deliverables. Strong customer-service orientation, organizational skills with attention to detail.Ability to articulate in both technical and user-friendly language.Excellent written and oral communication skills; excellent listening and interpersonal skills Proficient in multi-tasking; Able to prioritize and execute tasks.Ability to maintain confidentiality of sensitive/executive information. Decision making: Decisions focus on day-to-day activities within the company. Decisions made at this level help to ensure that daily activities proceed smoothly and therefore help to move the company toward reaching a strategic goal. They have short term consequences. Examples are: Handling employee conflicts, purchasing materials needed for operations.Examples: Work on IT Support Issues, Pick/UP Deploy hardware Physical demands,travel and work conditions:
Job summary
About UsCarnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters! Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. To view a copy of Carnival’s FMLA, EEO and EPPA posters please visit: (click or copy and paste link into your browser) https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf Benefits as a member of Carnival's Team: