Specialist, Loan Admin Support, Senior Details

Specialist, Loan Admin Support, Senior

Carrington Mortgage Holdings, LLC - Westfield, IN

Employment Type : Full-Time

The Loan Admin Support Specialist is responsible for researching and evaluating complex borrower issues to identifying trends that may improve

customer satisfaction. Perform all duties in accordance with the company's policies and procedures, all US

state and federal laws and regulations, wherein the company operates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Researches, resolves, and responds to complaints received from borrowers and collaborate

daily with other business units.

• Evaluates deceased borrower notifications and Successor in Interest requests.
• Performs reviews of complex credit disputes, and processes Automated Consumer Dispute

Verifications ("ACDV") Automated Universal Data Forms ("AUD").

• Handles complex borrower issues by providing clear, concise, timely, and professional written

responses to borrower complaint

• Manages all borrower correspondence that fall within the CFPB guidelines of qualified written

requests, notice of errors, and requests for information.

• Assists the Team Lead with training new specialist
• Handles escalated issues and provides support to internal business units as needed.
• Performs other duties as assigned.

ESSENTIAL KNOWLEDGE, SKILLS & LICENSES:

• Knowledge of Microsoft Office Suite required
• Knowledge of relevant industry-specific software packages preferred
• Excellent critical thinking, problem solving, professional writing, and sound judgment skills.
• Must be a team player with strong attention to detail and able to work independently.
• Ability to make decisions that have significant impact on the department's credibility, operations, and

service

• Ability to organize and prioritize own work schedule on short-term basi
• Strong math skills, balance and check results for accuracy
• Ability to compose letter
• Ability to express or exchange ideas by means of the spoken word, communicating orally with

others accurately, audibly, and quickly

• Ability to understand opposing points of view on highly complex issues and to negotiate and

integrate different viewpoint

EDUCATION AND/OR EXPERIENCE:

• High school diploma required; Bachelor's degree preferred but not required.
• Two (2) to four (4) years' of related work experience in a legal, customer service environment, or

residential mortgage servicing required.

• Two (2) to three (3) years' prior experience in the mortgage banking, financial services or loan

servicing industries handling credit bureau disputes preferred.

FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently hiring Loan Admin Support QWR Representative for our office in Westfield, IN.

Consider Carrington Today!

2100 East 196th Street, Westfield, IN, 46074, US