Spatial Migration Specialist_9988
Elite - Milwaukee, WI
Employment Type : Full-Time
The Migration Specialist is responsible for supporting and managing client migrations to our next generation platform from a legacy software platform. The Migration Specialist will ensure client satisfaction during the migration experience by coordinating the migration project activities. The Migration Specialist will apply customer service and problem-solving skills to provide high quality service. Responsibilities may vary as directed by manager.
Essential Functions
- Send client communications using standardized message templates
- Perform basic client configuration within the user interface of the platform
- Respond to client inquiries to answer questions and resolve issues
- Accurately track client migration activity
- Engage client business and technical teams in regular touchpoint meetings
- Escalate critical issues effectively
- Provide administrative support to Client Service professionals on complex migrations
Job Requirements
- High School Diploma or equivalent required; Bachelor’s Degree preferred
- 1-3 years related experienced (college education may count for related experience)
- Intermediate computer skills and knowledge of Microsoft systems required
- Attention to detail
- Excellent communication skills
- Ability to work independently and maintain tight deadlines
- Analytical skills and good judgment