Spa Treatments Assistant Operations Manager
FAIRMONT - Scottsdale, AZ
Employment Type : Full-Time
Spa Treatment Assistant Operations Manager
The Well & Being Spa Treatment Assistant Operations manager as guided by the Spa Treatement Manager and W&B Leadership Team will establish, measure and maintain the luxury five-diamond standards of the spa experience and expectations of our internal and external guests. The consistency and undersatnding when supporting the Spa Treatment Manager in implementing and enfocing the Well & Being Spa and fitness experiences is crucial to sucess.
What is in it for you:
- Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
- On-site employee cafeteria
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is your limit!
What you will be doing:
- Oversee all scheduling aspects of all provider schedules (massage, estheticians, salon staff), time off requests, on call staffing needs with approval and review by Treatments Manager and/or SD or ASD.
- Ensure accuracy of offerings listed in Book4Time online booking module.
- Maintain current knowledge of all spa services, pricings, offerings, specials, and other services provided at the spa.
- Assist with overseeing the proper training, implementation, and set up for all spa services at the spa.
- Assist with tracking of retail sales statistics for all areas (massage, skincare, salon).
- Responsible for ensuring proper treatment supply inventories are maintained at all times.
- Responsible for ordering and receiving spa and salon inventory.
- Perform treatment and room audits to ensure all SOP’s and protocols are being followed.
- Processes provider compensation reports re: provider payroll, guest no shows, mis-bookings and cancellations
- Coaches and trains treatment providers on retail sales to achieve all monthly sales goals
- Assist with proper set up, cleaning, disinfecting protocols as outlined in SOP’s for all spa areas including Salon.
- Assist with maintaining vendor relationships for the spa and will uphold brand standards for services, products, protocols, and retail support.
- Assist with coordinating and ensuring ongoing training, standardization of inventory and control procedures, quality control, site inspections, and future development according to the Spa Standard Operating Procedures.
- Ensure proper treatment supply inventories are maintained at all times.
- Assist with hiring, training, onboarding and managing all service providers to be accountable for their actions and to be conversant in the business objectives.
- Provide ongoing support with effective coaching and counseling procedures as necessary for performance management of the team.
- Assist Spa Business Group Manager as needed with group blocks, contracts, registration desks, etc.
- Perform opening and/or closing shifts week as the Spa's Manager on Duty.
- Maintain a professional appearance at all times, adhering to departmental grooming standards and dress in full uniform constantly.
- Practice professionalism in every situation with management, guests, and employees treating each person with respect and integrity.
- Maintain positive guest relations at all times, including in-house guests, day guests, and telephone inquiries.
Your experience and skills include:
- Adhere to Fairmont Scottsdale Princess Grooming Guidelines.
- 2-3 years of relevant experience required
- Good communication skills. Must speak, read and write English
- Committed to delivering a high level of customer service
- Flexibility to respond to a range of different work situations
- Highly organized, ability to multi-task and take initiative.
- Ability to work well within a team and also independently with minimal supervision
- Ability to effectively and consistently develop the supporting staff.
- Ability to respond to guest concerns with urgency and professionalism.
Your team and working environment:
- A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience Feel Valued, Feel Sparked, We Are One
- A fast paced, luxury spa environment creating wellness experiences and lasting memories for our guests
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS