Spa Concierge Details

Spa Concierge

Omni Hotels & Resorts - San Antonio, TX

Employment Type : Full-Time

Location:Mokara Hotel and Spa
The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.
The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.Job Description: The Spa Concierge is responsible for orientating guest to The Spa facilities, preparing and closing of The Spa guest areas. Maintaining spa cleanliness and performing prep work behind the scenes to assist in providing The World Class Standard. The Spa concierge is responsible for providing extraordinary personal guest service throughout the guests visits.Responsibilities:

• Prepares spaces for guest arrival, including cleaning, sanitation, stocking/restocking supplies, and replacing linen.
• Greets guests, providing information and directions as necessary.
• Follows and maintains Forbes 4 Star Standards
• Instructs guests where they may change and/or dress for treatments and experiences.
• Maintain locker room in sanitary and safe condition to include shower areas, vanities and Aquavana spaces.
• Maintain all guest lounge and deck areas in neat condition.
• Maintain Spa spaces in a fashion that ensures neat and safe conditions.
• Ensure that guests are properly checked in and out of lockers as necessary.
• Participates in periodic product inventory as directed.
• Conducts tours of the spa and related facilities.

Qualifications:

• Customer service experience is highly preferred.
• High school diploma or equivalent.
• Must be able to communicate effectively in a professional business environment.
• Must have the ability to stand and walk for 8 hours per day.
• Ability to lift, carry, push, pull 30 lbs.
• Ability to work a flexible schedule, to include: AM/PM shift, weekends, holidays.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.