The Spa Conierge conducts customer orientation sessions with spa program customers including spa tours, scheduling appointments and counseling customers in planning their programs.
- Warmly greet and assist customers with check-in, billing and check-out process
- Receive incoming telephone calls promptly and politely, practicing proper phone etiquette
- Accurately process reservation requests for spa treatments and salon.
- Ability to explain specific spa treatments and services based on customer needs and interests
- Conduct tours of the spa facilities for hotel and outside customers
- Make reminder phone calls to clients about their appointments
- Escort clients to appropriate locations or services
- Assist customers with special requests and provide hospitality services as directed, such as water, tea service, etc.
- Adhere to established guidelines for payment/sale process
- Follow-up on product sales recommendations by estheticians and therapists and sell retail products to interested customers at reception desk
- Replenish retail inventory as necessary
- Maintain orderliness and cleanliness of retail and reception areas
- Adhere to established health and safety standards.
- Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property
- Comply with all departmental and Company policies
- Maintain confidentiality of all Borgata proprietary information, including personal customer information
- Promote positive customer relations for all customers by providing prompt, courteous and efficient service.
- Resolve customer complaints in a manner which promotes positive customer relations
- Perform other related duties as assigned
- Exposure to casino related environmental factors, including but not limited to, second hand smoke, excessive noise and stress related to servicing customers in a fast paced environment.
- Must be able to stand for an entire shift and be able to move throughout the casino/hotel areas.
- Must be able to work holidays, weekends, and flexible shifts/hours.
- Must be able to lift up to 5 pounds.
- Physically capable of using the required equipment and/or tools specific to position.
Job Requirements- One year related experience in spa or hotel operations preferred
- Excellent telephone etiquette and communication skills
- Warm, enthusiastic and hospitable personal manner
- Good organizational skills and detail orientation