We are so much more than a Parts Store and we are looking for even more great talent to join our NAPA family! As a NAPA Parts Specialist, to work with Southwest Airlines you are looked at as the go to person as soon as our customers enter our stores for all of their needs. You don’t need to be able to tear a motor down and rebuild it (however, if you can, that’s awesome) – but we do need you to have a background and knowledge of parts. A NAPA Parts Specialist is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work full/part-time or you just want to get your foot in the door with us to explore other careers at some point – We welcome you!
What you will be doing:
- Provide parts answers and solutions for our wholesale customers in person at the counter/over the phone
- Use your parts knowledge to assist other NAPA team members answer questions for customers
- Providing outstanding customer care and interactions with everyone who comes into our NAPA Store!
- Bring customer focus and high energy to our fast-paced stores
and engage to provide a positive consumer experience - Use technology (computer), cash register, telephone, and paper catalog system
This is the right opportunity for you if you:
- Genuinely enjoy helping our wholesale customers with their parts and service questions
- Have gained your parts experience by working the automotive industry or have gained your experience tinkering with/repairing cars & trucks through the year
- You are willing to learn all things required for Southwest Airlines.
- Want to join a team where you can learn and grow your career – the opportunities are endless!
What you’ll need:
- Valid Driver’s License
- Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts.
- High School Diploma or GED. Technical or Trade school courses or degree.
Excellent verbal and written communication skills - Love fast paced environments
- Great listening skills and empathy for customers
And if you have this, even better (not a deal breaker if you don’t):
- Background and/or passion for automotive industry, heavy equipment, diesel, or aviation.
- Experience in a parts store, auction, retail store, auto body/collision
- Knowledge of cataloging AND/OR inventory management systems, a plus
- Entirely customer-centric (external/internal)
- ASE Certifications
What’s in it for you:
- Awesome people and brand
- Competitive Pay
- Outstanding health benefits and 401K
- Stable company. Fortune 200 with a “family” feel
- A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same!
- Great training, and ongoing development with support from multiple leaders/your team
Day in the Life:
If this job sounds like a fit, please check out our NAPA Store employees Day in the Life NAPA Stores. We want you to have all the information that you need to make sure that this is a fit for you! Our hopes are that the stories/videos either excite you to apply or maybe not so much – Either way we appreciate you stopping by today!
Next Steps:
Please apply if you think this is a great fit for you! We will reach out to you if we find that you are fit for us. If you decide that this role is not for you, please check out some of our other great careers by visiting NAPAautojobs.com