Social Media, Customer Onboarding Details

Social Media, Customer Onboarding

GoDaddy - Austin, TX

Employment Type : Full-Time

GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. With 20 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.

Join our team:

The Onboarding Team is core to GoDaddy's Social products, and Customer Onboarding Specialists (Platform Specialists) are technical experts who set our customers up for success on their social media and review platforms. We provide expert guidance to customers on the phone every day, research their online presence, update all information on their platforms, and troubleshoot social platform issues for them. We're a team of high-achieving, detail-oriented problem solvers who come to work every day excited to make our customers' lives a little less complicated. We also collaborate with other teams within GoDaddy to better understand our customers' needs and ensure they receive seamless service. In short, we're a fast-moving team of hardworking individuals with an unparalleled passion for helping local businesses connect with their customers.

Location:

Our people are our priority, and due to the circumstances surrounding the COVID-19 pandemic, this role requires the ability to work in a remote environment. When we deem it safe for employees to return to our office environment, a physical presence in one of our offices may be required.

What you'll get to do.

• The core of your role will be centered around phone communication with customers, internal teammates and external platform support teams in order to get customer's social pages running smoothly.
• Own the technical components of customer onboarding through data entry on social media and review platforms.
• Troubleshoot and solve platform-related issues for customers.
• Do front-end customer research to identify existing social and review sites.
• Fulfill customer requests quickly and effectively.
• Support other Operations teams as needed.
• Any other responsibilities as may arise in the context of a fast-moving company.

Your experience should include.

• You are a fit with GoDaddy's values and are passionate about supporting local businesses and communities.
• You enjoy and are comfortable talking on the phone with customers. You have strong customer service and communication skills and derive satisfaction from helping others.
• You are a creative problem solver. You want to understand how things work and quickly identify opportunities to make processes work better.
• You are meticulous and precise when executing a task. When it comes to details, you are painstakingly accurate and consistently thorough.
• You are passionate about organization and can adhere to and define organizational systems.
• You can prioritize and re-prioritize ruthlessly, and you enjoy working toward higher and higher efficiency.
• You're adaptable and responsive and are confident in your ability to meet needs across multiple teams, platforms, and customers. Include the word orange somewhere in your cover letter.
• You're pumped about working in a fast-paced, high-growth company environment.
• You have a "get it done" attitude and a work ethic to match.
• You have a bachelor's degree or relevant, transferable work experience.

We've got your back.

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at myrecruiter@godaddy.com.

GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.