SI-Service Engineer III Details

SI-Service Engineer III

Glow Networks - Dallas, TX

Employment Type : Full-Time

This is a position for a system integrator in the Integration Services (IS) organization. Job duties include, but are not limited to the following: • Software loading, configuration, integration, verification, and troubleshooting of existing solutions on a customer site or in a lab environment using Ericsson products, 3rd party, or customized packages. • Providing ongoing customer support throughout implementation as well as driving new IS solutions development in order to meet the customer’s expectations. • Drive business with the customer by finding new convergence opportunities based on expanding existing solutions as well as creating new ones.

• Attend and participate in customer meetings for specific solutions and different areas. • Assist solution architects in customer requirement gathering and analysis EXPERIENCE and QUALIFICATIONS: • BS or MS in EE, CS, or CE or acceptable equivalent of post secondary education and experience • Minimum of 7 years previous experience working in software design and integration • Strong knowledge of VoIP & 3GPP • Strong knowledge of IP networking and Internet technologies (TCP/IP, DNS, HTTP, Radius, Diameter) • Strong knowledge of network management and provisioning (XML, SNMP, Corba, LDAP, SOAP). • Good knowledge of wireless technologies (call flow) and related protocols required • Installation and configuration of servers, routers, and switches highly desired. • Security and Authentication experience also highly desired COMPETENCES: • Strong problem solving skills and analytical ability.
• Ability to work under stressful situations, meet tight deadlines and deliver services with high quality • Ability to lead and motivate others and work in a team environment. • Excellent communication skills in order to be able to participate and drive customer meetings. • Aspiration to develop solutions architecture competency PREREQUISITE REQUIRED TRAINING/CERTIFICATIONS: Supplier is responsible for ensuring that Personnel have the necessary qualifications and certifications required to perform the Work described herein prior to beginning Work, including Ergonomics and any refresher training required to maintain such certifications. Supplier is responsible for tracking and will pay for forty (40) hours of training required for the Work per 12-month period including training fees, all training time, and any travel expenses and compensable travel time required to attend training.

Ericsson will be responsible for time attending required weekly safety shorts and any additional training that is required for the Work and approved in advance by the Ericsson Resource Manager. ADDITIONAL INFORMATION: *Note that Supplier is responsible for compensable travel time and expenses related to ensuring Personnel is in the Base Market at the start of the assignment and for Personnel’s demobilization out of the Base Market at the end of the assignment. In addition, Supplier is responsible for paying Personnel for compensable travel time to the first work site as designated by Ericsson and from the last worksite back home or to the hotel. Travel time (as opposed to mileage reimbursement) shall not be charged to Ericsson and Ericsson shall not pay Supplier for any such time.

Personnel may charge compensable travel time between worksites during a workday in Ericsson’s time and expense tool. Supplier is also responsible for paying Personnel for all administrative time, for example, time spent setting up a computer, communicating with Supplier, completing paperwork or training required by Supplier, entering time into Supplier’s timekeeping system, etc. No administrative time may be charged to Ericsson or entered in Agency Handler without approval by the Ericsson Resource Manager. Bill rates include, and Supplier is responsible for (i) all reasonable living expenses within the Base Market; (ii) a smart phone with WiFi tethering, (iii) a laptop computer appropriate to meet the requirements of the assignment, and (iv) any other tools reasonably requested by Ericsson in order to meet the requirements of the assignment.

Supplier is required to have its own timekeeping system to accurately record all hours worked by Personnel. Supplier is responsible for ensuring Personnel accurately record all time worked (whether it is chargeable to Ericsson or not) in Supplier’s timekeeping system and properly paying Personnel for that time, including any compensable travel time, training time, administrative time, etc., as applicable.