Showroom Sales SupportSolana Beach, CA, USA Req #334 Monday, January 18, 2021
Since 1858, Hajoca has been blending the strengths and clout of a large company with freedom and opportunity for employees. The company will continue to grow and prosper because our fundamental business philosophy works: emphasis on entrepreneurial spirit, expert knowledge, strong incentives for our employees, and devotion to Hajoca’s proven business principles of “Service, Integrity, Reliability."
Job Summary
Showroom Sales and Support team members provide order administration support to Senior Designers, acting as a client liaison for key clients while also offering product selection assistance and design advice to our showroom customers when needed. They ensure the highest levels of customer satisfaction in order to meet or exceed the established sales and gross profit goals. .
Job Duties
- Assist the Senior Designer assessing their needs, assisting in product selections and helping to successfully closing the sale.
- Provide customers with reliable information regarding product specifications, product suitability, pricing and availability.
- Enter Sales Orders and Bids, expedite purchases and maintain customer communication to ensure accurate and timely order processing.
- Assist in checking order statuses for existing orders or product lead times.
- Process showroom sale returns and refund paperwork in accordance with Company policy and procedure.
- Maintain product literature files and recent samples to ensure the most current and accurate information is always provided to our customers.
- Keep showroom clean, neat, current, stocked and safely displayed.
- Attend industry-related functions and professional events to learn about new products, design industry trends and build business relationships.
- Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
Knowledge, Skills, and Abilities
- Outstanding customer service and verbal/telephone communications skills.
- Establish and maintain positive working relationships with customers, vendors and co-workers.
- Comprehensive knowledge of product and kitchen/bath design trends; able to suggest appropriate related products for purchase and to promote the value-added services offered.
- Identify customer needs, provide profitable solutions and close the sale.
- Able to plan, organize and multi-task.
- Able to learn and operate (keyboard and mouse) the applicable software system (Eclipse, Pipedrive) used to process orders.
- Read, write, speak and understand English.
- Add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (EOE and M/F/Disability/Veterans.) We are a drug free workplace, with pre-employment drug screening required. Employment is contingent upon successful completion of a background investigation.
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