Shift Leaders Details

Shift Leaders

Dunkin' - Cafua Management Company - Weedsport, NY

Employment Type : Full-Time

The Shift Leader is responsible for supervising the shift and leading the team to meet guest expectations in providing exceptional service. Shift leader works closely with the team, training and coaching new and existing employees; and supports management with other tasks/projects.

RESPONSIBILITIES INCLUDE (but not limited)

• Empowers the team to satisfy guests and resolve problems
• Provide great guest service, resolving guest issues while being polite and respectful
• Ensures all orders are completed and packaged accurately and within Brand speed of service standards
• Monitors and adjusts the products in the back case according to Brand merchandising and product appearance standards
• Educates on the Guest Satisfaction Survey program and ensures receipt are issued with each order
• Ensures service with speed are met throughout each shift at Drive Thru and Front Counter
• Ensures the restaurant meets food safety, sanitation and cleanliness standards during shift
• Assists with equipment maintenance and calibration
• Supports the training of new crew members as requested by the Restaurant Manager
• Drives sales through execution of product promotions including sampling and ensuring crew can properly describe and prepare all promotional products
• Manages cash over/short during shift through accurate counting and cashier assignment

WHAT WE OFFER
With 250+restaurants in our network you will have the opportunity to grow internally and learn new skills

• Competitive salary
• Health insurance
• 401k per company policy
• Quarterly bonusses
• Two weeks of vacation
• Cell phone and mileage reimbursement
• Life/disability insurance
• Outings, recognition contests
• Employee discounts and discounted pet insurance

With over 300 locations spanning 7 states, Cafua Management Company is the largest private Dunkin Donuts franchise in the US. Under the leadership of CEO, Mark Cafua, CMC prides itself on being a family company, with a People First culture, dedicated to providing the best in quality and service to our guests.

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

With over 300 locations spanning 7 states, Cafua Management Company is the largest private Dunkin Donuts franchise in the US. Under the leadership of CEO, Mark Cafua, CMC prides itself on being a family company, with a People First culture, dedicated to providing the best in quality and service to our guests.

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license. INDQS