Job description
Employee Job Description
Job Title: Assistant Restaurant General Manager Date: January 2020
Reports to (Title): Restaurant General Manager Department: Field Operations
Job Summary: The Assistant General Restaurant Manager works under the direction of the Restaurant
General Manager. The ARGM is responsible for: the hands-on day to day activities and operations of the re staurant, assisting in ensuring the successful implementation of Churchs initiatives and programs, assist in achieving or exceeding all established financial sales and profitability plan, all banking, and administrative re sponsibilities.
Key Duties/Responsibilities:
- Assists Restaurant General Manager (RGM) in ensuring all employees are trained.
- Assists RGM in maintaining appropriate staffing and prepares weekly schedules
- Helps staff during high volume periods as needed.
- Assists in administering all paperwork in a timely manner.
- Assists in analyzing profit and loss statements and in meeting established sales plan for unit.
- Maintains and records accurate inventory.
- Understands, enforces and adheres to all company policies and procedures.
- Assists in maintaining all company operations standards and compliance.
- Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced,
- Maintains a clean facility at all times.
- Delivers consistent, high quality products daily, every shift.
- Performs other duties as assigned.
Education, Experience, and Certifications:
High school diploma or GED required. Must have (1) years of supervisory experience working in the restaurant industry.
Successfully complete all training and make a passing score on all applicable tests.
Position Qualifications/Functional Skills:
- Must have a valid driver’s license and proof of valid insurance.
- Must be able to work a minimum of 30 hours and up to 40 hours per week.
- Must be available to work a flexible shift including weekends.
- Knowledge of all restaurant policies, practices and operational and human resources procedures
- Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally
- Knowledge of profit and loss statements
- Ability to implement policies and procedures.
- Skilled in developing employees by coaching, counseling, and building strong work habits.
- Continuously working to improve customer satisfaction.
- Knowledge of recruiting and interviewing potential team members.
- Ability to supervise others.
- Manage conflict resolution.
- Create and maintain a positive work environment.
Com petencies:
Build a Strong Guest Culture:
- Makes a special effort to exceed guest’s expectations.
- Hold guests as the highest priority and acts as a role model for team members by providing exceptional
guest service.
- Leads by example and promotes an environment where there is a sense of urgency to satisfy guests.
- Ability to investigate and resolve guests’ complaints about food quality or service.
- Establishes a friendly, welcoming restaurant environment.
Build High-Performing Teams:
- Promotes a team environment by fostering respect, providing shoulder to shoulder coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
- Hire, train, and develop the right people and plan staffing levels.
- Displays exemplary on-boarding and orientation practices.
- Understands team dynamics and how to facilitate good teamwork.
- Provides specific, timely, and actionable feedback
Maintains Quality and Safety Focus:
- Ensures that all food products are prepared consistently with Church’s high quality standards.
- Demonstrates food and beverage operations: applying principles of food preparation and production in accordance with Church’s specifications.
- Ensures that all health, safety and sanitation requirements are met in accordance with Church’s policies as well as federal, state, and local standards.
- Follows all cash and security procedures to maximize employee and customer safety.
- Maintains safe and obstruction free dining and work areas.
Drives Results:
- Establishes clear achievable goals and communicates each team member’s role.
- Gets results personally and from teams by effectively communicating performance expectations and holding team members accountable for getting results.
- Regularly uses company provided tools to audit guest service and food safety practices.
- Utilizes appropriate techniques to encourage and support staff in meeting or exceeding desired goals.
- Provides clear and timely feedback on performance.
Competencies Continued:
Drives Sales:
- Drive sales through effective execution of restaurant standards and marketing initiatives.
- Generate team member schedules ensuring coverage appropriate to drive sales during peak day parts.
- Coaches team on communicating limited time offers, promotions, and add on items to guests.
- Assigns stations that maximize efficiency for order fulfillment and speed of service.
- Identifies sales opportunities and new business opportunities in our local communities.
Improves Profitability:
- Delegate and lead processes to control labor costs, food costs, and cash.
- Manages inventory and ordering/purchasing food and supplies while applying appropriate cost control measures per Church’s Company guidelines.
- Identifies and implements cost reduction or control initiatives.
- Plan labor to meet business demand, manages hours to guide.
- Follows loss prevention procedures for cash, employee and guest safety and building security.
Integrity:
- Confronts issues directly and acts with integrity in all situations.
- Demonstrates initiative; acts with a sense of urgency and involvement.
- Maintains high ethical standard; is highly respected and trusted.
Technical Knowledge:
- Regarded as an expert within current role.
- Keeps up with trends and developments in his/her specialty area.
- Demonstrates the willingness to learn and improve personal or positional knowledge.
Church’s Analysis of Physical Requirements by Position
Major Physical Activities for: Assistant Restaurant General Manager:
Activity Never Rarely Occasionally Frequently Constantly
0 0-1 hrs 1-3 hrs. 3-6 hrs 6+ hrs.
Walking X
Standing X
Bending (neck) X
Bending (waist) X
Squatting X
Twisting (neck) X
Twisting (waist) X
Sitting X
Pushing & Pulling X
Reaching (above shoulder level) X
Reaching (below shoulder level) X
Is repetitive use of hand required? X
Simple Grasping (ex. Using tongs to grab X prepared food)
Power Grasping (ex. applying force to pick up a X box of merchandise)
Fine Manipulation (ex. operations of equipment X controls)
Lifting and Carrying (occasions and/or time)
Never Rarely Occasionally Frequently Constantly
(less than 1 1-10 times 10-50 times/day. (50+ times/day) time/day) (under 1 hr) (1-2 hrs.) (2-8 hrs)
X
0-10 lbs.
X
11-25 lbs.
X
26-50 lbs.
X
51-75 lbs.*
X
76-100 lbs.**
* An associate should get assistance (ex. another person) if lifting/carrying items of 50 lbs.
** Most items lifted are also carried for at least a small distance (e.g. from a supply storage area to a food preparation area)
2. Other major physical exertion not indicated above:
An accommodation is any modification or adjustment to a job, an employment practice, or work environment which because of disability is needed to permit you to perform the essential functions of the job for which you are otherwise qualified to perform.
Can you perform the functions of the job without an accommodation? Yes ___ No ___
If because of a disability an accommodation to the position you are seeking is necessary, you should discuss your request and suggestions for accommodation with your manager. Your Manager, will consult with People
Services, evaluate your needs in relation to the position responsibilities and job requirements to determine whether a reasonable accommodation will be made and, if so, what the accommodation will be.
_______________________________ __________________________________
Signature Date
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Physical Setting:
- Quick service & fast food restaurant
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Supplemental Pay:
Ability to commute/relocate:
- Phenix City, AL 36867: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: One location