ServiceNow Technical Consultant
Employment Type : Full-Time
Veracity is currently seeking a Senior ServiceNow Technical Consultant to join our fast growing ServiceNow Practice team. The resource will be responsible for the successful delivery of ServiceNow's solutions and services, in a client consulting environment.
What you get to do in this role:
The Senior Technical Consultant will be responsible to architect, develop, invest, and maintain thought leadership with deep subject matter expertise related to ServiceNow ITSM product capabilities and complimentary technologies in a client-consulting environment including; Incident, Problem, Change, Service Request, CMDB, Knowledge, Service Level Agreement / Management, Asset, Vendor, Contract and Procurement Management; Customer Service Management, Custom Scoped Applications, ServicePortal. Lead all technical aspects of the project delivery and solution delivery on the ServiceNow platform including:
- Lead workshops to gather business/technical user stories
- Consult customers on industry and ServiceNow best practices
- Scoped Application Development
- Application UI Configuration and Workflow Configuration
- Development of required client specific reporting
- Development of required integration components (SSO, LDAP, REST/SOAP Web Services)
- Lead, manage and Interface with ServiceNow technical teams
- Be a key member on implementation project teams leading the teams and client engagements
- Prepare all client facing and internal deliverables that are technology related
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
- Subject Matter Expert on the delivery of ServiceNow solutions
- Service Catalog structuring and configuration
- ServiceNow Portal and Widget development
- Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
- Collaborate and Contribute to the creation, deployment and maintenance of Technical Best Practices and Standards
- Ensuring technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes
- Achieve ServiceNow Practice and Individual KPI’s and Metrics as defined
To be successful in this role, we need someone who has experience with the following and can hit the ground running:Technical Skills:
- Minimum 8 years’ demonstrated experience as a key technical resource leading the architecture and development of solutions in client environments and managing teams
- 5+ years of ServiceNow implementation experience in a client consulting environment
- Proven product experience in addition to ITSM, CSM, AppEngine, HRSD, ITOM, Cloud Management, PPM, GRC experience.
- Demonstrated experience in end to end development
- Skilled with JavaScript, Angular.JS, JQuery and/or BootStrap.JS
- Proficiency with web service standards such as SOAP, REST, XML, etc.
- Proficiency with web API’s, Data integrations/ETL, Relational Databases
- Experience with SaaS / PaaS environments such as AWS, Azure
- Proficiency with modern HTML5/CSS/LESS
- Knowledge of LDAP, VPN, SSL, SSO and other such technologies and standards
- Proficiency with how web applications work including security, session management, and best development practices.
- Experience configuring cloud platforms/applications
- Proficiency with Agile project management and delivery methodologies
- Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
- Demonstrated experience in technical consulting roles, client facing
- Certified ServiceNow Administrator and/or Implementation Specialist
Consulting Skills
- Proven team player and team leader who is willing to roll up their sleeves and be hands-on as well as architect and lead projects teams
- Quick learner that can adapt to a fast pace, changing environment
- Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to mentor other IT consultants.
- Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
- Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
- Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
- Strong attention to detail and creative problem-solving skills an absolute essential
- Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
- Proven record of successfully managing business relationships and teams
- Strong interest in cloud computing and related technologies including SaaS, PaaS, IaaS.
This is a fulltime position so no corp to corp please.
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