Finish Line Staffing Services Published August 2, 2021 Location Boston, MA Category Default Job Type Contract DescriptionOur client, a platform creator for insurance industry, has an immediate need for an experienced ServiceNow Developer/Administrator. This is a fast-paced, growth-focused company with many opportunities for career advancement. The role will focus on ServiceNow configuration - scripting, workflow administration, report setup and module customization.
Responsibilities:
- Maintain governance, policies and direction of the CMDB
- Preserve integrality of the CMDB and Discovery processes
- Manage discovery application
- Monitor health, usage and overall compliance of the ServiceNow platform
- Perform routine maintenance such as performance monitoring, error identification and remediation
- Create and maintain forms, reports, dashboards, views, workflows, groups and roles
- Coordinate application and platform upgrades
- Configure data imports and third party integrations
- Identify improvements with consumers of data whose processes interact with the CMDB
- Review CI quality with Business Owners of data
- Stay up to date with latest releases, product enhancements and plugins
- Preserve documentation for configuration and troubleshooting of known issues.
Requirements:
- Knowledge of Systems administration and technical architecture related to ServiceNow platform
- Hands-on experience and comprehension of the ServiceNow applications including:
- CMDB
- Discovery
- Incident Management
- Problem Management
- Change Management
- Knowledge Management
- Excellent communication - verbal and written skills
- Time management and troubleshooting skills
- Ability to understand complex business needs and adapt appropriately
Experience:
- Bachelor's Degree with 2 -3 years of ServiceNow Administrator experience
- Experience with customer integrations to other products such as Salesforce
- Ability to work in face paced environment
- Ability to prioritize, track and manage simultaneous priorities and deliverables
- Collaborate effectively with teammates local, remote and cross-functional across the organization
- Experience working with ServiceNow MID Servers and SSO integrations
- Experience performing upgrades to ServiceNow