Employment Type : Full-Time
We are looking for a reliable and knowledgeable Automotive Service Writer , Service Advisor, Auto Repair Shop Manager. Our company is expanding rapidly, we provide our customers with a high-quality Service, Hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. We compete directly with service centers at major dealers and provide our customers with the best affordable option for their service needs. We offer our employees competitive wages and a friendly work environment that is free from the stress of personal conflicts. Service Writer / Service Advisor Position Summary: ( Being Familiar With Shop Management system Mitchell 1 TeamWorks/ Manager SE Is A Plus ! ) In this role, you will act as the point of contact for our automotive customers, initially greeting them, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars, explaining our services, and collecting payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and can perform basic math skills. The Service Advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions. To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. Service Writer Duties and Responsibilities: * Greeting customers. * Ascertain reason for customer visit through verbal interview and visual assessment of vehicle. * Consult with mechanics regarding appropriate service options. * Develop as many solution methods as possible, attempting to keep costs low. * Explain all service options to customers including time and cost estimates. * Using your knowledge of our products and services to sell or provide in-depth information about available (OEM) part and service options to customers. * Advise customers on warranty protections and other potential cost-saving service options. * Track maintenance or repair status, fill out reports on labor and cost of all services. * Perform post-service inspection with customers and answer any questions they may have. * Ring up customers at the front desk and facilitate financial transactions. * Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up. * Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. Service Writer Requirements and Qualifications: * High school diploma or equivalent required, a degree in Mechanics or a related field may be advantageous. * 3+ years in the automotive industry preferred. * A strong understanding of automotive technology and the automotive industry. * Proficiency with industry-specific software. * Excellent customer service, interpersonal, and communication skills. * Strong organizational, decision making, critical thinking skills, and problem-solving skills. * The ability to communicate with mechanics, customers, and management. BENEFITS & WAGES: DOE HOW TO APPLY: All Applicants Need to Email Their Resume and Contact Information To First. If Selected for The Initial Interview, Then Applicants will Receive an Employment Application To complete. Depending on The Availability, The Interview May Be Conducted First Over The phone & Then In person. *The Company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws* Job Type: Full-time Pay: $15.00 - $35.00 per hour COVID-19 considerations: Experience: Education: Location: License: Language: Work Location: Company's website: Company's Facebook page: Benefit Conditions: Work Remotely: COVID-19 Precaution(s):
Our Company considers the health and safety of our employees and their families our priority. With that in mind we are providing all our employees with safety measures/Products announced by CDC in order to maintain Regular Business Operations.