Service Writer Details

Service Writer

TA Truck Service - Montgomery, NY

Employment Type : Full-Time

EXPERIENCE IS A PLUS, NOT A REQUIREMENT, WE WILL TRAIN!!!

Truck Service Advisor (TSA)- Are you excited to work with a company that will reward your hard work and dedication? Are you looking for a company that provides education and opportunities for career growth and personal development? At TravelCenters, we provide you with the tools and training you need to be successful and grow within our industry leading truck service team.

As a Truck Service Advisor you will assist customers throughout the buying process, coordinating and providing information to complete a satisfactory repair transaction. TA personnel are required to have extensive knowledge of the products we sell and the services we provide. Qualified candidates must have a neat clean appearance, a great attitude and willingness to work flexible schedules. Prior related experience is helpful but is not required to be hired. TSAs will learn a working knowledge of shop repair policy and procedures and be willing to assist when needed. A qualified candidate will spend a significant amount of time at the sales counter and is expected to be a sales leader. A Truck Service Advisor learns the necessary policies and procedures, paperwork and people-work required to operate the shop. TSAs must be a master in the art of customer service and be willing to do whatever it takes to satisfy the customer.

In this role, you can expect to:

• Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded.

• Have extensive knowledge of the products we sell and the services we provide

• Write, detail, and process (pay out) Work Orders and OTC transactions

• Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer

• Source parts from outside vendors and coordinate delivery

• Prepare end of shift drop and shift report; Understand various payment types

• Maintain the safety of both our customers and employees

• Learn and implement warranty administrative duties as TA is a Freightliner Service Point

What we’d like to see:

• A dedicated individual who works well with others and is excited to be part of our team!

• High School Diploma or GED

• Good verbal and written communication skills

• Previous cashier and customer service experience; experience in repair or parts shop preferred

• Basic computer skills

• Ability to work flexible hours including nights, weekends and some holidays, rotating schedule

• Meet the requirements for the needed physical tasks with or without accommodation

• Valid driver’s license

TSA pay scale is based off of experience; although no experience required to be hired. Candidate should be motivated to make money as there are several opportunities for raises on top of annual raises. Once candidates get through the criteria of their level and shows working knowledge of it then a raise is reviewed!

APPLY DIRECTLY TO OUR WEBSITE AT:

https://apply.jobappnetwork.com/ta-petro/en

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Supplemental Pay:

• Commission pay

COVID-19 considerations:
we are following all local state and federal guidelines

Experience:

• Customer Service: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No