Service Technician - Commercial Solutions Division Details

Service Technician - Commercial Solutions Division

Miller - Appleton, WI

Employment Type : Full-Time

Company Description

Miller® is about building things that matter. We lead the welding industry in building advanced, solution-focused products and meeting crucial needs for welding safety and health.

We’re about the partnership and the work. Our products are designed with our users for manufacturing, fabrication, construction, aviation, motorsports, education, agriculture and marine applications.

Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, “The Power of Blue®,” is inspired by the blue color of Miller equipment.

The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world’s largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people.

Responsible for providing excellent customer service on troubleshooting welding systems and administering the warranties. Candidate must be a self-starter, team player and possess the ability to make independent decisions and follow through to completion.

ESSENTIAL FUNCTIONS:

• Handle phone calls on a repetitive basis relating to the service, repair, and application of the product
• Work with customers electrically/mechanically troubleshoot, diagnose, repair and maintain a variety of MIG, TIG, and Mulit-process machines
• Create service files to effectively administer warranty claims; repair and test of returned equipment from the field
• Travel to customer locations for technical support of the product
• Participate on product development teams and product support projects
• Assist product engineering in evaluation of returned equipment to continually improve reliability and warranty

• Associate Degree in Electronics, Electro-Mechanical Technology or related field.
• At least 1 year of customer service and troubleshooting skills
• At least 1 year of welding systems product experience
• Above average computer skills utilizing Microsoft Office suite and Internet programs.
• Good communication and listening skills

All your information will be kept confidential according to EEO guidelines.