Service Manager - Fire and Security Systems Details

Service Manager - Fire and Security Systems

JSC Systems - Tallahassee, FL

Employment Type : Full-Time

JSC Systems is seeking an experienced manager to lead the Service Department for our Tallahassee branch. This individual will be responsible for the day-to-day operations of our service department. You will provide leadership to a team of service technicians who perform maintenance and inspections for electronic safety, security, and communications equipment in commercial buildings. You will be the primary customer contact regarding the ongoing performance of their systems including additions and changes to the services that we provide. Successful Service Managers maximize revenue growth and profitability by ensuring high levels of customer service through technician competence and effective external and internal communication. This is an ideal role for a strong people leader with exceptional communication and organizational skills.

Highly motivated and successful Service Managers at JSC Systems receive a competitive salary and excellent bonus program, company benefits, training and support tools.

Take charge of your career with a fun team, fast-paced environment, and great company benefits!

The day-to-day responsibilities will include:

• Maintaining excellent levels of customer service with our existing customer base and with new accounts
• Driving revenue growth with a concentration on growing service contract sales
• Managing details to enable profit and revenue improvement and growth
• Leadership of technicians, service sales personnel and support staff
• Maintaining positive employee relations by fostering open communications and effective conflict resolution
• Monitoring of key performance metrics to ensure goals are met
• Providing accurate and timely forecasting and performance data to management
• Leading the service sales process with key customer visits and sales calls

The necessary skills to be a success at JSC Systems will include:

• Ability to lead individuals enabling them to achieve their performance goals
• Results oriented with sales-driven management style
• Customer-focused with a positive approach to customer service
• Desire to take charge of day-to-day responsibilities with minimal supervision
• Flexibility to adjust priorities, being a multitasking expert, and the drive to meet deadlines
• Passion for customer service and attention to detail
• Inclination to work under pressure and in a fast-paced environment
• Excellent written and verbal communication skills

Candidates are required to have the following experience:

• A minimum of five years of experience in managing employees
• Experience in the security integration, fire alarm installation, or low voltage contracting industry
• Technical capabilities in electronic system troubleshooting and service
• Proficiency with Microsoft Office and similar software platforms
• College degree, associates degree or a mix of education and experience

Reports to: Branch Manager

Over the past 50 years, JSC Systems has grown to become one of the largest independent low voltage contracting and systems integration companies in the southeastern United States. We provide system design, project planning, system installation, project management, and post-installation services to thousands of government and commercial clients and contractors. Our employees are the most important element in our expansion and continued success. We take pride in providing our employees with career growth opportunities, training & development, competitive pay, and benefits, which include: Healthcare, 401k, and Paid Vacation. JSC Systems is a drug free, equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location:

• One location

Work Remotely:

• No

Work Location: One location