The Service Expert Specialist 2 works with customers, subcontractors and ModivCare staff to ensure quality service. The Service Specialist 2 also establishes positive and effective working relationships with customers, providers and agencies to establish superior customer service and to reduce the number of official complaints.
ESSENTIAL FUNCTIONS
- Records and initiates investigation of complaints, grievances and general issues via phone and all incoming communication channels
- Initiates corrective actions
- Work closely with other work streams to complete investigation
- Collects all necessary supporting information to accurately provide a resolution
- Monitors the complaint aging report in order to comply with turnaround requirements on resolution
POSITION QUALIFICATIONS
Education
- High School Graduate or General Education Degree (GED) required
Skills & Experience
- 2+ years customer service experience in a medical environment preferred
Prior front office medical experience, medical case management and/or medical social work experience a plusExcellent customer service and proper phone etiquette skills - Strong verbal communications, problem solving, time management and organizational skills
- Ability to effectively manage a high volume of work
- Ability to quickly learn new technology
- Ability to accurately type 35+ corrected words wpm
- Read and write English fluently
- Proficient in Microsoft Word, Excel and Outlook
- Ability to work independently or with a team a must
- Bi-lingual a plus
We value our team members and realize the importance of benefits for you and your family.
ModivCare offers a comprehensive benefits package to include the following:
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post -Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)
Salary: Starting at $15.18/hour
ModivCare is an Equal Opportunity Employer.