Employment Type : Full-Time
Position Summary: Office or Field-based position in Fremont, CA area responsible for internal and external customer support with a focus on preventative and corrective maintenance of Liquid Chromatography/Mass Spectrometry (LCMS) as well as some Service Operations and Escalation Management responsibilities. The successful candidate must have the ability to utilize proven troubleshooting processes to diagnose and resolve technical issues on a variety of electromechanical instruments. The ability to manage service call scheduling, parts inventory and administrative responsibilities with minimal supervision is required. Additional responsibilities include; customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales. The Field Service Engineer will also represent the company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all the duties and responsibilities associated with it. Minimum Qualifications: Preferred Qualifications: