Service Engineer, Air & Fuel
Employment Type : Full-Time
JOB SUMMARY
- Provide systems specific support for all model Falcon aircraft to the command center, field service representatives, service centers, vendors, repair agents and/or customers in regards to Fuel system and Pneumatic systems troubleshooting, technical concerns and questions;
- Cover after hour support when scheduled (frequency: once every 8 weeks)
- Deliver information to customers through letters, articles and presentations (seminars, customer meetings…)
- Collaborate actively with coworkers and all customer service departments including Dassault Aviation;
- Monitor system / component failures and usage to identify issues and substantiate corrective actions;
- Provide feedback and make recommendations regarding product improvements to program management;
- Provide on-site customer assistance as required; - Provide technical reports as necessary;
- Support specific special projects, programs, or assignments as assigned by the manager of Systems and Completions Engineering Support.
PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS):
- Provide support to the Command Center, Field Service Representatives, Service Centers, Vendors, Repair Agents and/or Customers to resolve issues including but not limited to AOG support;
- Provide on-site customer assistance as required;
- Cover after hour support when scheduled (frequency: once every 8 weeks)
- Work with Dassault Aviation to support and develop solutions to technical issues;
- Write letters to customers, reports, technical syntheses and executive summaries upon request;
- Interact with W/H vendors and repair agents as necessary to support the Dassault Aviation teams as they move technical issues through the product support agenda process;
- Act as a focal point for all DFJ departments providing input on technical issues related to systems support;
- Attend and/or prepare regular meetings as necessary;
- Review documentation for technical accuracy, spelling, grammar, and readability prior to customer release;
- Develop and deliver presentations at customer meetings and company seminars;
- Validate service bulletins and maintenance procedures with W/H customers and/or DAS facilities on behalf of Dassault Aviation;
- Track, monitor, and report findings for special investigations of failed equipment in coordination with Dassault Aviation;
- Support the DFJ model specialist as required for system based issues;
- Support the investigation of NFF and DOA parts
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