Service Dispatcher Details

Service Dispatcher

Ocean State Air Solutions, Inc. - Portsmouth, RI

Employment Type : Full-Time

Service Dispatcher

Do you love helping people and thrive in a fast-paced work environment? Are you customer focused and looking for more than just another job? Ocean State Air Solutions is looking for high energy, motivated individuals to join our growing administrative team!

Position Description: Answer incoming calls and provide excellent customer service. Data entry on incoming work orders and administrative tasks as assigned. Maintaining emergency service priorities and preparing the technicians optimal daily route. Serve as a liaison between customers and service technicians.

Hours: Monday-Friday; 8:00 am - 4:30 pm

Pay: Depending on Experience

Benefits: Medical (100% covered for the employee), dental, vision. Simple IRA with 2% match, Long Term Disability Insurance, life insurance. Vacation time. Sick time.

Required Qualifications:

• 2+ years experience in customer service
• Ability to pass a drug and background check
• Advanced customer service skills
• Ability to multitask proficiently
• Well organized and acutely detail oriented
• Excellent phone presence and communication skills
• Must be able to make quick judgement calls regarding the best plan of action
• Proofreading and preparing estimates and invoices for processing
• Accounting software experience preferred
• Geographical knowledge of the area
• Advanced level skills with Microsoft Office software
• High school diploma or general education degree (GED)
• Advanced level knowledge of software technologies