Employment Type : Full-Time
Atlantic Refrigeration of Hudson is a company dedicated to providing refrigeration & HVACpreventative maintenance, emergency service, replacement, design and installation to the commercial market. Family owned and professionally operated for 50 years, we service commercial customers in Massachusetts and southern New Hampshire, specializing in convenience stores, fast food chains, property management groups, healthcare and education industries. We are committed to providing superior quality to our customers with best-in-class service. We are looking for a dynamic Service Dispatcher / Customer Service Specialist to join our team, someone with a passion for serving customers, stellar communications skills, and proven ability to multi-task in high-volume environments. This position is the initial contact to our clients, technicians and office staff, and plays a vital role through providing administrative support. Job Title: Service Dispatcher / Customer Service Specialist Pay Scale: $22.00 - $25.00 HR/Depending on Experience & Benefits Location: Hudson, Massachusetts Benefits: 100% health insurance paid by employer for employee (70% for family), dental insurance, vision insurance, life insurance, disability insurance, paid time off starting year one, paid holidays, company matching retirement plan and more! Work Hours: 7:30am to 4:00pm, Monday through Friday, some overtime Primary Job Function: Answer incoming calls. Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Order parts. Schedule return trips with customers when parts are in. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing. Required Qualifications: