Service Dispatch Coordinator Details

Service Dispatch Coordinator

Quick Servant Co., Inc. - Annapolis Junction, MD

Employment Type : Full-Time

Quick Servant Co. handles commercial HVAC, Refrigeration, and Cooking equipment. The Service Dispatch Coordinator serves as the voice of Quick Servant when handling emergency and non-emergency service calls. Each coordinator is in charge of a team of Technicians to assigns work, tracks hours and mileage, coordinates with relevant departments, and communicate with customers.

Job requirements and Responsibilities:

• Manage daily operations of field technicians including scheduling, times, & GPS Reporting.
• Prioritize call schedule according to urgency and partner expectations.
• Monitor the route and status of repairs to coordinate and prioritize call schedules.
• Act as a communication liaison for partners, account managers, and technicians.
• Collaborate with management and technicians to modify service schedule.
• Data entry for service logs and call records.
• Work autonomously and in team settings.
• Capable of following office procedures and guideline.
• Outstanding organizational and multitasking abilities.
• Active listener with excellent communication skills.
• Sound judgement and critical thinking in a fast-paced environment.
• High school diploma.

Benefits and Perks:

• Paid Medical, Dental and Vision Insurance.
• Paid Life and AD&D Insurance $15k coverage.
• Optional 401K (after 1 year).
• Optional short-term disability.
• Paid major Holidays.
• Paid sick leave and vacation.
• Overtime potential.

Quick Servant first laid its roots in the Baltimore Washington area and has continued to grow over its 40-year history from 1 to about 70 Service Technicians. In the last 7 years, Quick Servant expanded its service areas to include Richmond, Virginia Beach and Delaware. Most recently, service has expanded to New Jersey and Pennsylvania. Quick Servant’s opportunities for growth and personal development are unlimited. Come be part of a team that wants to see you succeed!

www.quickservant.com

Job Type: Full-time

Pay: $37,000.00 - $47,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call

Experience:

• Dispatching: 2 years (Required)
• Customer Service: 3 years (Required)
• Data entry: 1 year (Preferred)

Language:

• English (Required)

Company's website:

• Quickservant.com

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place